Service Desk Analyst

1 day ago

Ballarat, Australia Department of Education Full time

**About the Department**

The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st century economy and society.

**About the Division**

The function of the 'IT Services Branch, IT Operations Unit' is as follows:
Maintain and support the infrastructure and systems to deliver the capabilities and services to meet required business service levels.

**About the Role**

The role is responsible for:

- Provision of quality frontline support services through multiple contact methods and tasks.
- Provision of effective, efficient and compliant support services in a timely and consistent manner.
- Maintaining strong customer focus and engagement at all times, across all customers and functions.
- Maintaining strong team and individual approach to delivery of support services.
- Maintaining engagement and relationships with other support teams to deliver timely and seamless support.
- Other duties as directed.

**Attributes**

**Working Collaboratively**:Cooperates and works well with others in pursuit of team goals. Shares information and acknowledge others' efforts. Steps in to help others where required.
- **Outcomes Thinking**: Articulates how work, policies and services fit into department's objectives. Accepts responsibility for own actions. Shows commitment to completing work activities effectively.

**Desirable **Qualifications and Experience**
- Essential Working with Children (Employee)
- Desirable: Degree or Certificate in Information and Knowledge Management
- Desirable: ITIL V4 Foundation accreditation
- Desirable: Experience with School Applications including CASES21, and Student Insight

**Further Information**

Applicants requiring adjustments can contact the nominated contact person.

**Applications close 11:59pm on 8-Dec-2024

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