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3pl Warehouse Relationship Manager

3 weeks ago

Old Toongabbie, Australia Vantive Full time

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

**Position Objective**: The role focuses on maintaining communication, performance metrics, and overall relationship with the third-party logistics (3PL) warehouse provider, ensuring accurate delivery to our customers on time.

**Duties and Responsibilities**

**People**
- Build relationships with all 3PL Warehouse teams and work collaboratively to drive performance.
- Support & drive customer centric culture to ensure that 3rd Party providers adopt & share our passion for
- putting patients first & delivering accurately on time and in full. Contribute to the feedback process for team member development as appropriate
- Deliver high levels of pro-active collaboration with internal & external stakeholders to ensure customer needs are anticipated and delivered on

**Operations**
- Ensure warehouse & transportation are aligned with commercial objectives and customer needs.
- Monitor activity vs monthly invoicing to ensure correctness.
- Support & promote safety across all warehouse transportation providers & environments.
- Develop strong relationships with relevant internal and external stakeholders.
- Monitor & support the day-to-day running of the defined Vantive warehouses.
- Support standardization of processes and procedures to achieve best practice in partnership with all
- Commercial Leads & across Planning & Fulfilment Fulfillment
- Liaise with 3PL providers around required inventory management or maintenance tasks.
- Monitor and report KPI results as necessary - e.g. DIFOT, customer complaints. to measure performance vs expectations.
- Optimize our network, routes and processes by working collaboratively with other functions such as planning & Transport.- Maintain the highest standards of compliance to safety, quality & environmental management.
- Support & drive continuous improvement across our operations.
- Maintain agility to respond to special requirements to support the needs of the business.

**EHS & GMP Responsibilities (Individual Contributor)**- Pro-actively contribute to zero harm workplace for all employees- Comply with legal and corporate EHS requirements, safe work practices and EHS policies and procedures
- at all times- Report all hazards, near misses and incidents as soon as practicable and participate in identifying actions
- to prevent harm from occurring to our people and/or our environment- Employees at every level are responsible for quality (GMP) and regulatory performance in the department
- to ensure quality program is met- Ensure compliance with government regulations, legal documents and safety and ethical standards,
- obtaining legal compliance training.

**EHS Responsibilities (People Leader)**- Drive culture of zero harm workplace for all employees- Ensure compliance with legal and corporate EHS requirements, safe work practices and EHS policies and
- procedures at all times- Ensure all hazards, near misses and incidents are reported and investigated to identify root cause and
- ensure actions implemented to prevent harm from occurring to our people and/or our environment- Ensure all employees trained to perform their roles safely and any regulatory-based training is completed
- as required

**Qualifications**
- Tertiary qualification with specialisation in logistics or supply chain management preferred
- Experience - Knowledge of EHS legislation and operating procedures - Experience with transport management systems - Experience managing operations or in a continuous improvement warehouse or transport role - Successful track record working alongside other teams and developing optimization projects - Experience of working with 3PL/4PL provider - Experience of conducting MBR/QBR sessions - Close working relationships with Commercial teams. - Continuous Improvement activities - Working with KPI’s, data & reporting
- Skills/Technical - Demonstrated influencing & stakeholder engagement skills - Strategic thinking - Analytical & Financial acumen - Continuous improvement mindset - Demonstrated - Agili