Contract Manager

Vivid Property Services is a national cleaning company looking to recruit experienced, reliable and self-motivated C **ontract Manager.**

The Contract Management role provides service support to key stakeholders within the aligned account portfolio. The Contract Manager facilitates and engages with the relevant stakeholders throughout the entire contract process ensuring that key objectives are met. This includes ensuring compliance, audit scheduling monitoring and effective service delivery that meets the client’s expectations. The Contract Manager will work closely with the Group Portfolio General Manager providing support and participation in client contract meetings as required. The Contract Manager will maintain, and update operations manuals, strategic action plans, and client operational plans.

**Accountabilities and Key Performance Indicators**
- Account Service Management: _
- Provide strategic support to the General Manager by ensuring the Account Operating Plan is created and updated with relevant and up to date information that supports the account including but not limited to operations manuals are updated, audit scheduling is captured, bespoke training programs are developed to manage delivery issues, Strategic Account Management action plans are updated.
- Take responsibility for implementing management plans and ensuring that they are delivered.
- Act as the conduit for information between the client and the delivery team, updating monitoring, evaluating, measuring information to ensure delivery is efficient, compliant, and meeting client expectations.
- Work closely alongside the Transition Manager to ensure operating plan is populated and updated with transition information.
- Work in collaboration with internal Vivid stakeholders, suppliers and clients to drive operational excellence and best practice
- Is responsible for the implementation of Service Providers’ Master service agreement and their performance monitoring in collaboration with the Service support functions,
- Data Management and Governance _
- Ensure client contract database is maintained
- Client contract pricing is complete, accurate and upto date in VMS
- Analytics and Reporting on Client Contract and Pricing matters
- Contract Compliance
- Business development _
- _Analyses service delivery processes, policies, and procedures to identify any change required to make the delivery service more efficient. _
- HSEQ Leadership _
- _Act as a role model and provide support with the implementation of HSEQ related programs to enforce a positive HSEQ culture and encourage others to do the same. _
- _Accountable for the delivery of Vivid corporate HSEQ KPIs as they relate to audit, training, communication, incident management, corrective actions and other vivid programs. _
- _Manage account risk register ensuring regular reviews and the effectiveness of controls. _
- _Accountable for the development and delivery of HSEQ KPIs for the client account/s _
- _Encourage and ensure the reporting of all incidents, issues, concerns, breaches etc. _
- _Ensure all incidents are investigated and corrective actions are in place (and actioned) to prevent incident recurrence _
- _Monitor and facilitate the completion of the audit program for all relevant sites and processes _
- _Participate in and ensure compliance with HSEQ inspections and audits as assigned by the audit program _
- _Maintain standards as they relate to ISO certification requirements 9001, 14001, 45001, and HACCP _
- _Maintain training and compliance requirements for all staff within the vertical. _