Client Communications Specialist

Client Communications Specialist **About Vanguard** More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was brilliant. To this day, Vanguard Group still has no external shareholders. That means no share prices to protect, and no profits to generate for outside owners. Today, Vanguard is one of the world's largest investment management companies, serving more than 50 million investors worldwide. For more than 25 years Vanguard Australia has been supporting individual investors, financial advisers, and superannuation members to achieve their long-term financial goals. **Our team & opportunity** We currently have an opportunity for a Client Communications Specialist to join our Marketing & Communications team at Vanguard Australia. This role is a single point dependency for Vanguard Australia's planned and unplanned client communications for Personal Investor clients and Financial Advisers. In this role you will support the strategy, content development, approval, and execution of regulatory, service, and operational communications, as well as Investment Product change communications. Additionally, the role is responsible for the management of a range of unitholder notices that are elevated to the FAS and Direct Investment websites on a monthly and quarterly basis. **Responsibilities** - Develop and implement cohesive strategies for communicating initiatives and events that are aligned to business outcomes. - Partner with key business stakeholders to resolve unplanned business and external events that may pose reputational risks to Vanguard. - Identify areas for improvement to enhance the effectiveness of communications and its ability to execute on business objectives. - Manage and deploy a range of critical unitholder notices to the Financial Adviser Services (FAS) and Direct Investment websites on a regular basis. - Maintains strong knowledge of Vanguard's business structure, strategy, and product offering. Continually builds awareness of business competitors, keeps current with financial services and legal environments. - Participate in special projects and performs other duties as assigned. **Specialisations that will make an impact** - Minimum three to five years' experience, preferably in the financial services industry - Undergraduate degree in Communications/journalism/marketing or equivalent combination of training and experience. - Excellent written and verbal communication skills (technical writing experience desirable) - Ability to work effectively under pressure, and meet regular deadlines - Ability to build and maintain strong relationships with internal and external stakeholders, ensuring clear and effective communication - Proficiency in Microsoft Office Suite - Excellent interpersonal skills and a professional demeanour - Displays initiative and the ability to work both independently and within a team - Strong ability to problem solve and the ability to prioritise business initiatives **Inclusion Statement** Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing." We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values. When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose. Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success. **How We Work** Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience. Job ID 162385