Reservations Coordinator Lotus Dining

7 days ago

Summer Hill, Australia Lotus Dining Group Full time

Lotus Dining Group is excited to offer a unique opportunity for a **Reservations Coordinator** to join our dynamic team. This role is ideal for a **hospitality professional** looking to transition from the floor to a more centralized position. Based at our **Summer Hill Office**, you will be the "voice" of our business, playing a key role in driving sales, managing reservations, and coordinating events for our bustling restaurants.

We are seeking an **enthusiastic, professional, and dedicated individual** with a proactive mindset and a passion for delivering exceptional service. If you thrive in a fast-paced environment and have a performance-driven attitude, this role is perfect for you.

**As the Reservations Coordinator you will be responsible for a range of duties, including**:

- Maintain a strong understanding of each venue’s menus and promotions
- Persuasively up-sell and cross-sell venues and packages
- Identify and resolve any issues that may emerge in a proactive manner
- Work coherently with Reservations and Venue Teams and Management to ensure reservations are properly communicated
- Uphold and enforce reservation policies, including cancellation policies and terms and conditions.
- Cultivate positive relationships with guests, encouraging repeat business and brand loyalty.
- Liaise with clients to understand their event requirements, preferences, and expectations.
- Act as the point of contact for clients during events, addressing any concerns or requests promptly.
- Ensure events run smoothly, troubleshooting and resolving any issues that may arise.
- Conduct post-event evaluations and gather feedback to continuously improve event services.

**Essential requirements for the position**:

- Excellent phone manner with a flair for customer service and the ability to speak distinctly and persuasively
- Skilled in handling various guest interactions, including addressing complaints, accommodating special requests, and promoting sales
- Fluency in written and spoken English essential
- Computer literacy in a range of Microsoft office products
- Ability to multi-task and use initiative while under pressure to manage changing priorities and unforeseen obstacles
- Ability to work well in a team and independently
- Experience and understand in hospitality industry

**We offer**:

- The opportunity to grow and diversify your hospitality career
- Generous employee benefits, discounts & tips
- On the job training
- A fun, efficient and dynamic management team

Pay: $64,000.00 - $68,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplementary Pay:

- Tips

**Experience**:

- reservation: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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