Reservations Coordinator Lotus Dining

2 days ago

Summer Hill, Australia Lotus Dining Group Full time

Lotus Dining Group is excited to offer a unique opportunity for a **Reservations Coordinator** to join our dynamic team. This role is ideal for a **hospitality professional** looking to transition from the floor to a more centralized position. Based at our **Summer Hill Office**, you will be the "voice" of our business, playing a key role in driving sales, managing reservations, and coordinating events for our bustling restaurants. We are seeking an **enthusiastic, professional, and dedicated individual** with a proactive mindset and a passion for delivering exceptional service. If you thrive in a fast-paced environment and have a performance-driven attitude, this role is perfect for you. **As the Reservations Coordinator you will be responsible for a range of duties, including**: - Maintain a strong understanding of each venue’s menus and promotions - Persuasively up-sell and cross-sell venues and packages - Identify and resolve any issues that may emerge in a proactive manner - Work coherently with Reservations and Venue Teams and Management to ensure reservations are properly communicated - Uphold and enforce reservation policies, including cancellation policies and terms and conditions. - Cultivate positive relationships with guests, encouraging repeat business and brand loyalty. - Liaise with clients to understand their event requirements, preferences, and expectations. - Act as the point of contact for clients during events, addressing any concerns or requests promptly. - Ensure events run smoothly, troubleshooting and resolving any issues that may arise. - Conduct post-event evaluations and gather feedback to continuously improve event services. **Essential requirements for the position**: - Excellent phone manner with a flair for customer service and the ability to speak distinctly and persuasively - Skilled in handling various guest interactions, including addressing complaints, accommodating special requests, and promoting sales - Fluency in written and spoken English essential - Computer literacy in a range of Microsoft office products - Ability to multi-task and use initiative while under pressure to manage changing priorities and unforeseen obstacles - Ability to work well in a team and independently - Experience and understand in hospitality industry **We offer**: - The opportunity to grow and diversify your hospitality career - Generous employee benefits, discounts & tips - On the job training - A fun, efficient and dynamic management team Pay: $64,000.00 - $68,000.00 per year **Benefits**: - Employee discount Schedule: - Day shift - Monday to Friday - Weekend availability Supplementary Pay: - Tips **Experience**: - reservation: 1 year (preferred) Work Authorisation: - Australia (required) Work Location: In person

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