Credit Support Officer

2 days ago

Sydney, Australia Award Mortgage Full time

**Wholesale Funding Group - we provide solutions to people**

**About the role**:

- Provide sound credit counselling to sales and service partners on all client issues;
- Take ownership of client concerns and be accountable as first point of contact;
- Make recommendations for value added enhancements to service/operational efficiency;
- Proactive identify solutions to recurring errors and service gaps and recommend process efficiency and effectiveness enhancements;
- Support revenue growth by reducing revenue leakage and focusing on opportunity spotting initiatives;
- Maintain records and ensure data integrity;
- Lead initiatives to improve the client experience and champion the importance of having the client at top of mind
- Address client escalations to identify trends and find effective solutions

**Requirements**:

- In-depth credit knowledge/experience is necessary;
- Ideally you will have at least 1- 2 years’ experience working in a consumer lending / credit assessment environment
- Proven experience in a credit or lending role with exposure to lending processes, credit principle and legislation;(NCCP Act )
- Strong interpersonal skills and an ability to build rapport with customers and Brokers ;
- Hardworking with a strong work ethic;
- Proficient in English and Mandarin;
- Unrestricted Australian working rights

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00 - $75,000.00 per year

**Benefits**:

- Employee discount
- Referral program

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus

**Experience**:

- consumer lending / credit assessment: 2 years (preferred)

**Language**:

- Mandarin (required)

Work Authorisation:

- Australia (required)

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