Service Operations Team Leader

4 days ago

Tempe, Australia IKEA Full time

WHO YOU ARE

You are service minded and are inspired by exceeding customer expectations. From this you understand the impact and importance of working with service requests, incident management and knowing what to prioritise when. You have strong communication skills and experience in driving a message across different areas of a business. In addition, you also have the ability to manage processes and have extensive knowledge of how to plan strategically, tactically and operationally that is efficient and cost conscious. You are able to work and lead in change processes at all levels of the business. You have a passion for people and ensure development opportunities for all your team members.

YOUR RESPONSIBILITIES

As the Country Service Operations Team Leader, you will be responsible for, but not limited to the following;
- Responsible for the team delivering Country Digital technical support and services to all supported business units following common ways of working
- Create a climate of teamwork, collaboration and togetherness within the team and with Central Group Digital
- Identify and action improvements opportunities in ways of working, share across teams and countries when relevant
- Follow up team and individual performance through KPIs and monitoring following the standards defined by Central Group Digital
- Responsible for identifying technology-related business needs and ensuring availability of resources and their competence to meet requirements
- Contribute functional expertise to the country organisation with budget input, follow-ups and in developing strategy and action plans
- Follow up team and individual performance through KPIs and monitoring following the standards defined by Central Group Digital

TOGETHER AS A TEAM

As part of the Country Digital team, you contribute to securing effective IT that supports IKEA business processes by maintaining, developing and supporting reliable, robust and efficient Digital products and platforms. Working together with all functions to ensure co-workers have the digital tools and capabilities needed to do their best.

  • IT Service Operations Leader

    6 days ago

    Tempe, Australia IKEA Full time

    WHO YOU ARE You are service delivery minded and are inspired by exceeding customer expectations. From this you understand the impact and importance of working with IT Service management principles and knowing what to prioritise when. You have strong communication skills and experience in driving a message across different areas of a business. In addition,...

  • Sales Team Leader

    1 week ago

    Tempe, Australia IKEA Full time

    **Job ID**: 311498 - **Date posted**: 11/10/2025 **Our team within IKEA**At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and...

  • Food Operations Leader

    9 hours ago

    Tempe, Australia IKEA Full time

    WHO YOU ARE Your previous experience with local food legislations, operational compliance standards, food safety standards and HACCP is highly regarded. YOUR RESPONSIBILITIES As the Food Operations Leader you are motivated by increasing customer value and thinking customer first. You are passionate about the food business and exploring new and innovative...

  • Sales Team Leader

    4 days ago

    Tempe, Australia IKEA Full time

    "You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share....

  • Logistics Team Leader

    2 weeks ago

    Tempe, Australia IKEA Full time

    Who you are You enjoy working in a fast paced, vibrant, and changing multidimensional environment and appreciate the mix of strategic, tactical, and operational tasks. You are a people’s person, with proven experience leading through the unknown. You are a confident communicator who can communicate clearly and effectively to influence other co-workers and...

  • Ikea Food Team Leader

    4 days ago

    Tempe, Australia IKEA Full time

    **Job ID**: 272500 **Date posted**: 10/01/2025 **Who you are** At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our...

  • Accounting and Reporting Team Leader

    7 days ago

    Tempe, Australia IKEA Full time $120,000 - $180,000 per year

    Job ID: 309130Date posted: 20/09/2025Our team within IKEA At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty...

  • Customer Support Centre Team Leader

    4 days ago

    Tempe, Australia IKEA Full time

    Who you are You are a values-based leader that will help us secure our future growth in our Customer Support Centre Resolutions function. You drive an exceptional customer experience by building and leading a high-performance team. This happens through inspirational and empowering IKEA leadership, with focus on enabling your coworkers’ abilities to perform...

  • Unit Lean Leader

    4 days ago

    Tempe, Australia IKEA Full time

    "You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share....

  • Asset Management Leader

    2 weeks ago

    Tempe, Australia IKEA Full time

    Who you are As a person you are an energetic and strong leader who is motivated to make a difference within a Global company. You bring with you robust experience of managing a portfolio of real estate assets including proactive management of real estate matters such as relations, permits, continuous obligations, real estate transactions (leasing),...