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Sales, Service

2 weeks ago

Grange, Australia Respirico Healthcare ScooterWorld Full time

Respirico Healthcare / ScooterWorld is a South Australian owned and operated business which provides sleep, respiratory and mobility products and services. We have a close relationship with SA Health, major & regional hospitals, DVA & NDIS as well as many nursing homes and clinics. We have a great reputation as we strive to offer the best service and care when helping patients. Our staff are passionate and love seeing the improvement our products and services make to our patients and customers lives. We are currently in an exciting time for growth and are looking for a dynamic and outgoing person to join our team.

At Respirico Healthcare we believe in making the world a more accessible, equitable and inclusive place for all people, focusing on those with disabilities, poor health, and those facing physical or mental challenges. We consider this our core principle that all our decisions are based upon and it is something our entire team is proud of and actively exhibits everyday.

An outstanding opportunity awaits the right person based in metro Adelaide. You will be based at either our Welland or Holden Hill branch but will be required to travel between all branches depending on the needs of the business. This role requires product delivery, set-up and servicing, repairs and part-replacement as well as on-the-road and in-store customer service and sales.

**Day-to-day responsibilities include**:

- Retail sales & service
- Product demonstrations
- Product delivery and servicing
- Basic customer training on safe usage of equipment
- Onsite/workshop repairs
- Routine equipment servicing
- Identifying problems & faults
- Ordering of spare parts
- Installation of replacement parts
- Customer appointment scheduling
- Working as a team and also solo
- Delivering to customers
- Key holder responsibility
- Drive sales and growth of business
- Liaise with key clients ie. OTs, Physio, Nurses
- Build strong relationships with hospital teams
- Manage equipment - ordering, invoicing, data entry and servicing.
- Responsibility of maintaining company van

All required training will be provided to the successful applicants, a variety of on-the-job training, online training courses, seminars/webinars and required reading will be available depending on the role.

**About You**

You will work as part of a small team of around 50 (and growing) colleagues across 8 stores & clinics around the state. You will work autonomously with clients and also as a team. As Respirico Healthcare is a growing company with three overlapping but separate divisions (Sleep, Respiratory & Mobility) there is opportunity for variety, learning and career growth.

You will be someone who enjoys helping others and interacting with customers and clients, you will be willing to spend the time with clients to find the right option for them. You will perform well under stress, and will relate well to people of all races, all ages and at all levels. You will meet challenges head on and see obstacles as new opportunities.

**Skills & Experience**
- Monday - Friday - 5 days per week
- Career opportunity with scope for future advancement
- Car licence required with good driving record
- Company vehicle provided
- Police clearance required
- Excellent customer service skills
- Good health
- Some heavy lifting required (20kgs+)
- Stable work history
- Competent computer skills
- Good mechanical aptitude
- Self-confident with excellent communication skills
- Demonstrated empathy with elderly, disabled and vulnerable customers
- Accepting of all races, religions etc
- NDIS Worker Screening Check (can be completed during induction)
- Reliable, punctual, honest and committed
- Education - high school, some post-secondary studies preferred but not essential
- A trade background or experience in repairs, equipment maintenance & servicing advantageous but not essential
- Background in health, sales, customer service or management is preferred but not essential
- Yearly flu-shot & Covid-19 vaccination required (SAHealth requirement)

**Job Types**: Full-time, Part-time
Part-time hours: 15-37.5 per week

**Salary**: $30.00 - $33.00 per hour

**Benefits**:

- Employee discount
- Profit sharing

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus

COVID-19 considerations:
All customers required to wear masks, QR code check-in, hand sanitiser & PPE provided, RAT tests available for all staff. All staff require Covid-19 Vaccination.

**Education**:

- High School (Year 9-11) (preferred)

Licence/Certification:

- Driver Licence (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person