Servicenow Support Analyst

3 days ago

Melbourne City Centre, Australia Department of Education Full time

**About the Department**

The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st century economy and society.

**About the Division**

The Information Management and Technology Division (IMTD) is responsible for supporting one of the largest technology networks in Victoria and leading the department's technology, digital capability, business systems and digital transformation. This network consists of Schools, Corporate and Early Childhood Education (ECE) including a school user base of more than 1500 Government schools, 50,000 teachers and 650,000 students. Our branch has a inclusive and supportive culture. We work hard and are passionate about service excellence, and we have fun while we're doing it

**About the Role**

**Skills and Experience**

To be successful in the ServiceNow Support Analyst role you will be able to demonstrate your passion, skills and experience across the following capabilities.
- Basic understanding of the ServiceNow platform, including system administration, configuration, and scripting. Familiarity with web technologies such as JavaScript, HTML, CSS, and basic knowledge of ServiceNow APIs and data models.
- Strong willingness to learn troubleshooting techniques and effectively address technical issues under supervision. Seeks resolution of problems through policy or process guidelines.
- A keen attention to detail in developing code and documentation, ensuring quality and consistency.
- A passion for delivering quality solutions and a commitment to staying informed about industry trends and
- Good interpersonal and communication skills, with the ability to convey technical concepts to non-technical stakeholders and advocate for preferred solutions and effectively influence stakeholders' decisions in a positive direction

**Further Information**

Applicants requiring adjustments can contact the nominated contact person.

For further information pertaining to the role, please contact **Stephen Miles**:

- ServiceNow Platform Manager**

**Applications close** 11:59pm on 28 April 2025

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