Sales and Service

11 hours ago

Wollongong, Australia IMB Bank Full time

**Opportunity for development with career pathways available**:

- **Full time and Part time available, excellent training provided**:

- **Dynamic mutual bank with a focus on customer service, digital innovation and transformation**

IMB’s Contact Centre is looking for a **Sales and Service Consultant**and a **Sales and Lending Consultant**to join the team in providing service excellence to customers over the phone and via our online channels.

Our dynamic contact centre will suit people who enjoy working in a fast paced digital and customer interactive environment and are confident in being the first point of contact to assist customers with their everyday banking needs.

**About the role**
- Taking inbound enquiries over the phone and through IMB’s online channels (eg webchat, in-app messaging and social media) and handling and resolving customer requests and complaints effectively
- Identifying and converting new product and service opportunities that meet member needs
- Enhancing customer relationships with meaningful and helpful conversations and methodically and responsively solving any problems
- Working within policy and industry guidelines and regulations
- Diligently working within policy, procedural and industry guidelines and regulatory requirements to structure and process loans and other products accordingly (_Sales and Lending Consultant)_
- Collaboratively working within a team to support each other and achieve team goals and objectives and contributing to project work.

**About you**
- A genuine passion for helping people and delivering great service outcomes
- Effective interpersonal and communication skills (verbal and written)
- Experience in a sales and customer service related environment
- The ability to have conversations to identify customer needs and assist them with appropriate solutions, services and ancillary products
- Good organisation skills to manage multiple tasks and competing priorities in a calm and structured manner
- A desire to show initiative, take ownership of problems and work through them to achieve win-win outcomes
- Experience in using computers and apps with the confidence and ability to navigate between systems, with fast and accurate keyboard skills
- Any exposure to using digital banking platforms is advantageous
- Consumer lending experience (home and/or personal) advantageous _(Sales & Lending Consultant)_
- The personality and flexibility to work with a diverse group of people and contribute to team success.

Our contact centre's hours of operation are from Monday to Friday 8.00 am - 8.00 pm and Saturday 9.00 am - 4.00 pm. As such all of our employees work on a rostered basis to cover this span of hours and the successful applicant must be able to work within these hours.

**About IMB**

IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and we’ve doing so for over 144 years. An award winning and growing organisation, we’ve donated more than $12 million through our Community Foundation to over 900 projects in the communities in which we live.

IMB Benefits include:

- Competitive remuneration
- Wellbeing days
- Product concessions
- Paid parental leave
- Purchased leave options
- Study assistance
- Genuine investment in personal and professional growth
- A supportive culture that actively promotes inclusion and the wellbeing of our employees

Code: #1

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