Team Leader

**About us**

At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership.

But we aren’t just about vehicle ownership; We are also fast-tracking the transition to green mobility, and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

**About the role**

As the Team Leader of Retail Sales at Splend, you are charged with leading a passionate team of product experts in our retail-driven hubs, dedicated to driving sales and customer growth while ensuring a best-in-class customer experience. This pivotal role is designed for a dynamic team leader who not only excels in a customer-facing retail environment but also possesses a passion for product sales and customer success. Your leadership will be instrumental in both guiding the operational effectiveness of the hub and nurturing a deep product enthusiasm among the team.

**Responsibilities**:

- Cultivate a team culture steeped in knowledge and enthusiasm for Splend’s vehicle subscription packages. Train and mentor product experts on the nuances of our products, enhancing their ability to connect these offerings with customer needs effectively.
- Inspire, lead, and develop the team to achieve sales excellence. Ensure ongoing professional growth and strong team cohesion through effective coaching and performance management.
- Oversee hub operations to ensure seamless functionality and superior service delivery. Address operational challenges swiftly and foster an environment that encourages innovative problem-solving.
- Implement aggressive sales strategies and closely monitor team performance against set targets. Adjust tactics as needed to optimize sales outcomes and enhance customer satisfaction.
- Maintain rigorous oversight of the customer journey from initial inquiry through to successful onboarding, ensuring customers are matched with the perfect product fit to reduce churn and increase loyalty.
- Regularly collaborate with other team leaders, sales managers, and regional managers to align strategies and share valuable insights.
- Ensure the retail space is engaging and conducive to sales, managing product displays and promotional materials to maximise aesthetic appeal and product understanding.

**What you'll bring**:

- Proven track record of leading sales teams in a high-energy, retail environment.
- Deep-seated passion for product knowledge, with a demonstrated ability to inspire this enthusiasm in others.
- Strong problem-solving skills with a proactive approach to addressing challenges and driving solutions.
- Exceptional communication and interpersonal skills, adept at building relationships and fostering a collaborative team environment.
- Hands-on leadership style capable of driving both strategic initiatives and day-to-day operations.
- A robust retail flair, with meticulous organisational skills to ensure operational efficiency and a visually appealing hub.
- Strategic thinker with a knack for pre-empting challenges and crafting pre-emptive solutions.
- High standards of professionalism and a commitment to maintaining the highest quality of customer interactions and team management.

**Our benefits**:

- Performance based bonus
- Salary packaging with 15% employer contributions for Electric Vehicles
- A day off on your birthday
- Employee Assistance Program
- Dedicated Learning & Development platform

Splend is a dynamic growth company with a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate in the process of building a global brand with true impact.
- At Splend, we value diversity and inclusion and consider it as key to our success. We are dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward._
- _
- When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process._