Trolley Collection Customer Service Representative

5 days ago

Melbourne Airport, Australia Smarte Carte Australia Pty Ltd Full time

Casual positions Available
- Exciting, fast-paced and sought after working environment

We are Australia’s leading supplier and manager of Airport Baggage Trolley Services and Baggage Storage solutions.

An opportunity has become available at our Melbourne Airport location to employ casual Customer Service Representatives. The purpose of a Customer Service Representative is to collect and return luggage trolleys in all areas of the Airport, as well as service customers to our retail, Baggage Storage store.

With training you would be required to:

- Collect luggage trolleys from in and around the airport terminal, as directed, by hand and with powered equipment, according to Safe Work Procedures and Safe Work Method Statements.
- Provide courteous service in assisting customers.
- Display good customer service and verbal communication skills.
- Clean luggage trolleys and other equipment that may be utilised at the location.
- Have the physical ability and manual dexterity needed to push multiple trolleys.
- Have the ability to walk and stand for 8 hours a day.
- Perform customer sales and service transactions, including accurate assessment of applicable charges.
- Maintain accurate handling and processing of cash, credit cards, EFTPOS and point of sale.
- Promote product and services through up-selling and cross-selling, merchandising and other promotional activities.
- Be courteous, maintain good communication and cooperation with other employees, passengers, the general public and facility management.
- Perform jobs in an honest, reliable, and professional manner.

To be considered for these positions you must:

- Be available to work a flexible roster including early morning, afternoon and night shifts during weekdays and weekends.
- Casual employees should be flexible for additional hours and changing shift times.
- Work well in a team environment.
- Be highly motivated and work well autonomously.
- Be able to secure an Australian Security Identification Card (ASIC Card) to be able to work at Australian Airports.
- Hold a current Australian Drivers Licence.
- Be fully vaccinated against COVID-19

**Job Types**: Part-time, Permanent, Casual
Part-time hours: 20 per week

**Salary**: $23.00 - $27.00 per hour

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Morning shift
- Night shift

COVID-19 considerations:
Workers are required to be fully vaccinated.

Application Question(s):

- Are you fully vaccinated against COVID-19?

Licence/Certification:

- Australian Drivers Licence (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

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