Administration Officer, Business Support

Location: Hobart
- Brand: Community, Residential & Pathways
- Date Posted: 24 Mar 2025

**Administration Officer, Business Support**

**12 months fixed term**

**Location: Hobart**

The Performance, Quality and Client Experience division is focused on ensuring our clients have the best experience of our services. This includes ensuring compliance and the maintenance of our high-quality standards across all genU services and driving a culture of continuous improvement.

**Hey You**

The Business Support team within People, Quality and Client Experience has an opportunity for a professional A**dministration Officer, Business Support on a 12 month fixed term**. Reporting into the Business Support Lead you will be**instrumental in ensuring seamless operations and support. This role is essential for enhancing service delivery and organisational efficiency. Collaborating closely with various teams, the Administrative Officer facilitates continuous improvement of communications, documentation, and processes to uphold service standards and streamline workflows.

Duties may include, but not be limited to:

- Exceptional approach to providing high level organised administrative support.
- Assist with coordinating corporate travel and conference arrangements, including travel reimbursements
- Reception duties including greeting and managing visitors, directing to applicable offices, or meeting rooms
- External and internal call management and triaging
- Payment of invoices
- Assist with calendar management and event planning including the set-up of meetings and room bookings.
- Preparation and distribution of documentation/presentations including agenda, papers, minutes, action items as required.
- Adhere to relevant legislative requirements, program guidelines, genU policies, procedures, and work instructions.
- Maintain staff files and records including training requirements as per genU policies.
- Vehicle fleet coordination as required and as per genU fleet policies.
- Process staff timesheets, approved leave requests and CareLink records each fortnight in accordance with pay periods.
- Use the Carelink system to generate reports and complete accurate and timely approvals in the system.

**About You?**

Our ideal **Administration Officer** will be able to demonstrate:

- Certificate in Administration or Business Studies and/or relevant industry experience
- A high-level of interpersonal and communication skills both written and verbal
- Exceptional customer service and time management skills
- Understanding of account management and document control
- Demonstrated high level of attention to detail, approachability, empathy and responsiveness.
- High level of experience with the Microsoft Officer Suite including Microsoft Teams
- An understanding of the disability sector
- Experience working with and communication with diverse range of people and with people with disabilities.
- CareLink experience.

You will also meet the following essential requirements:

- Minimum of Certificate IV in Business or a minimum of 2 years work experience in a similar role
- Current NDIS Worker Screening Check or willingness to obtain;
- Current NDIS Worker Orientation Module or willingness to obtain;

**For You**

genU staff have access to a range of benefits, including but not limited to the following:

- **Investment in You**:in addition to a comprehensive induction program & ongoing professional development, genU is committed to providing opportunities for career progression. You will have access to a range of accredited training modules, staff mentoring programs and our internal jobs board.
- **Commitment to Staff Health & Wellbeing**: 24/7 access to an innovative, holistic employee assistance program that supports your emotional, mental, financial, and physical health.
- **Increase your Take Home Pay**: Salary package up to $15,900 per annum each FBT year plus further meals and entertainment benefits.
- **Employee Discount Program**: save money with employee discounts and savings at over 450 of Australia’s most loved retailers and service providers including Coles, Woolworths & JB HI-FI.
- **Study Scholarship**: all genU employees are eligible for a 25% scholarship towards undergraduate and postgraduate courses at Torrens University.
- Here at genU we're a group of passionate, driven people who want everyone’s lives to be happier and healthier, especially people with disabilities, the ageing and those experiencing disadvantage. We operate solely for community benefit and invest back into the same communities in which our services are delivered._
- genU welcomes diversity, including diversity of race, culture, spirituality, gender, age, identity,_ _ability, and sexuality. We are committed to providing a welcoming, innovative, safe, empowering and respectful environment for all and living these values each and every day._