Business Support Officer – Member Services

About TACC – You're in good hands

The Tasmanian Automotive Chamber of Commerce (TACC) has a 90-year history, a progressive future and are a division of the Victorian Automotive Chamber of Commerce (VACC).

TACC are the leading advocacy and member organisation representing automotive businesses in Tasmania.  We provide our members with support in Industrial Relations, OHS&E, apprenticeship services, technical support and a range of OurAuto business commercial products.

Our commercial arm, OurAuto, offers the latest technical information and business solutions, under the Our Auto brand, including diagnostic tools, insurance, digital marketing and a suite of business consumables. While alliances, with trusted key suppliers provide members and customers with access to products and services at preferential rates.

About the role

As the Business Support Officer, you will play a key role in supporting day-to-day TACC operations by delivering an exceptional front-of-house service, supporting member businesses and driving new member engagement.

This is a dynamic, hands-on role with the opportunity to be the first contact point for TACC, providing efficient administrative support and proactive tele-sales assistance. Your work will directly contribute to the smooth running of daily operations and the growth and retention of TACC membership

Key Responsibilities

• Provide administrative support to the Manager and TACC team with day-to-day responsibilities, including maintaining apprenticeship and membership databases.

• Support telesales & member engagement activities by conducting outbound calls to promote TACC services and campaigns, support new member acquisition and retention efforts.

• Coordinate reception & office duties by being the first point of contact for enquiries, manage meeting bookings and mail distribution.

• Assist with apprentice recruitment, inductions, and compliance tracking.

• Prepare reports, correspondence, and newsletters for communication to member businesses, government bodies, schools, and industry stakeholders.

• Coordinate meetings, training sessions, and events as required.

About You

We are seeking a highly organised, proactive, and professional individual with a strong administrative background and a passion for supporting business operations. An ability to stay organised, think ahead, and execute with precision will be essential to support the team's success.

You will bring:

• Exceptional experience in reception, administration and/or telesales.

• Experience of working in a collaborative and forward-thinking business operations role.

• Excellent communication and customer service skills.

• Strong attention to detail and organisational abilities.

• Proficiency in Microsoft Office and handling data within CRM systems.

• A qualification in business administration would be highly regarded.

• Experience in event coordination is a plus.

Why Choose us?

At TACC, we are building a high-performance culture and currently have a career defining opportunity for the right applicant to join an industry leading employer association.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our members and for each other.

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:

• Health and wellbeing program- includes annual flu vaccinations, skin checks and more
• Employee Assistance Program - including confidential counselling for you and immediate family members.
• Additional Leave - we offer an additional 5 Bonus Days off from work per year (on top of your standard annual leave entitlements) and the option to purchase additional annual leave
• A flexible working environment - we strike the balance of what you need and what works for the business for most positions. Hybrid and flexible working arrangements are available to support you in your work and life commitments and passions.
• Leaning & Development - opportunities to improve your skills and knowledge in your area of expertise that will enable you to drive change and deliver successful results

How to apply

We value and respect the different perspectives and experiences our people bring to work each day and aim to increase the diversity of our workforce so if you think you have transferable skills, an appetite to learn and would be a great fit, we'd love to hear from you so click Apply

To be considered, your application must include your CV and cover letter clearly stating your experience. You will also be required to present original qualifications if you are invited to an interview.  

VACC is an equal opportunity employer

No recruitment agencies - thank you.