Service Advisor

1 week ago

Forrestfield, Australia Page Personnel Full time

Long term fulfilling career with continued growth opportunities.
- Immediate Start

**About Our Client**:
You will be working for Western Australia's leading Truck Dealer offering a full array of services to include, New and Used Truck Sales, Servicing and Parts support
- Take ownership of specific service/repairs and become solely responsible for that job from start to finish
- Advise customers on outstanding campaigns if there are any & following up through to completion, giving particular priority to safety recalls.
- Prepare repair orders
- Confirm warranty and service contract coverage by verifying records
- Raise estimates for all works required by costing parts & labour
- Liaise with parts department to ensure adequate is notice given on list of parts required to complete jobs - pre-order as and when required so all items are ready and waiting when vehicle arrives.
- Ensure purchase orders to sub-contractors are raised correctly
- Contact with customer to advise of status of service job and/or repairs

**The Successful Applicant**:

- Previous Service Advisor experience
- Acute attention to detail
- A proactive approach to problem solving
- Strong customer service focus with the ability to exercise patience with customers
- Technical and/or mechanical knowledge - Desirable
- Good administration/accounts skills

**What's on Offer**:

- Modern facilities with parking
- Outside courtyard
- Penalties paid on any overtime ( 38 hour working week)
- Pay review in line with the CPI Increase
- Loyalty leave accrual ( Up to 5 days )
- Ongoing progression
- Uniforms and boot provided

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