Vendor Governance Specialist

**Company Description** Empower Australia’s Payments Future with Cuscal**

At Cuscal, your skills drive change and make a real impact. Whether you’re supporting our clients’ customers in our **Fraud Operations Contact Centre** or delivering innovative solutions in **Product Delivery**, your contribution helps shape the payments industry’s future.

Join a team that values collaboration, innovation and excellence. With a focus on professional growth and flexibility, Cuscal is where you can thrive.

Forward with Cuscal.

**As part of an exciting uplift to our Procurement and Vendor Management division, we are looking for 2 Vendor Governance Specialists to join our high-performing team**

In this role, you’ll play a critical role in supporting Service Owners with the establishment and management of vendor contracts to deliver outcomes that effectively meet Cuscal’s requirements to ensure vendors comply with their contractual obligations and risks are managed effectively.

From having the responsibility for the governance of material, strategic and operational vendors, your work will make a tangible difference to the businesses and customers that the Australian financial sector serves.

You’ll also make an impact by:

- Lead and participate in and provide reporting to relevant vendor governance forums to support with decision making requirements.
- Support Service Owners with Vendor Governance activities to assist in optimising relationships and managing risk.
- Provide vendor governance insights and reporting to support transparency and monitoring of vendor performance against service levels and key measures ensuring vendors meet their contractual obligations.
- Effectively manage vendor escalations, operational contract enquiries, issues, disputes, variations, risks and undertake negotiations with vendors, as required.
- Facilitate the due diligence requirements for material contract renewals and ensure relevant artefacts are stored centrally.
- Provide informed advice in relation to contract interpretation, management, service level and quality assessment, benchmarking and dispute resolution.
- Contribute to the development and delivery of agreed savings targets.
- Develop and maintain positive and mutually beneficial relationships with vendors to enhance the business relationship.
- Stay informed on industry trends and developments and contribute to the continuous improvement of vendor management processes.

**What you’ll bring**

You’re a strategic thinker with strong communication skills and a passion for delivering exceptional service. You thrive in a fast-paced environment and are driven to contribute to a dynamic team.

To succeed in this role, you’ll have:

- 2+ years in a similar role
- Experience in Procurement, Contract Management, Vendor Management, and Governance Processes
- Experienced stakeholder relationship management
- Strong communicator across all levels within the Organisation
- Proficient negotiation and influencing skills
- Competent facilitator with strong planning and organisational skills
- Proactive approach to problem-solving and ability to manage multiple initiatives / issues / escalations

**Why Cuscal?**

At Cuscal, you’ll find a strong, successful company that’s reimagining the future. And our team is right there at the heart of it all.

Here, you’ll deliver or support **_interesting, ground-breaking work_** that has **_real impact _**:

- on Australia’s financial services sector and the millions of customers it serves.

You’ll innovate alongside **_skilled, smart, connected teams_**.

And you’ll build an**_ impressive, fulfilling career_** that continues to grow.

You’ll also enjoy a range of benefits, including:

- ** Recognition and growth**: Celebrate achievements through IGNITE and grow with tailored development opportunities.
- ** Wellbeing focus**: Access initiatives supporting physical, mental, and financial health, plus discounts via ‘Cuscal Advantage.’
- ** Diversity and inclusion**: Join a workplace that values different perspectives and flexible work arrangements.

**Join us and reimagine the future**

Ready to make an impact? Click APPLY to join Cuscal’s Procurement and Vendor Management team today.

Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process.

We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.
- Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms._
**Job Description