Chapter Lead

**_You are _**_collaborative and enjoy solving analytical problems to help our team to reach highest potential _
- **_We are _**_a team of big thinkers who are engineering the future of banking _
- **_Together we _**_will build tomorrow’s bank today, using world-leading technology and innovation _

**Do work that matters**

We're building tomorrow’s bank today, which means we need creative and diverse engineers to help us redefine what customers expect from a bank. Envisioning new technologies that are still waiting to be invented and reimagining products that support our customers and help build Australia’s future economy.

CommBank is recognised as leading the industry in IT and operations with its world-class platforms and processes, agile IT infrastructure, and innovation in everything from payments to internet banking and mobile apps. Our Software team are the brains behind Australia’s number one banking app, Netbank, Cardless Cash, Comm Sec Pocket and Spend Tracker. We go beyond a passion for web and mobile development, creating reliable APIs at a unique scale in Australia. And you could be a part of that journey.

**See yourself in our team**

The CBA technology unit delivers the best digital banking services to Commonwealth Bank customers and to do so is responsible for digital delivery, group data and analytics, technology, and technology infrastructure, cyber, fraud, physical security, and business resilience for all divisions across CBA. It is also dedicated to delivering the best workplace technology experience for our over 53,000 people across CBA and focused on providing the latest tools, technology, and resources to enhance the way we work together and empower our people to achieve more for our customers.

The Workflow Crew is responsible for driving the architecture, design, build and governance roadmap across the group for various workflow technologies.

As an Engineering Manager - Chapter Lead, you will be leading engineers that report to you, instilling a growth mindset and innovative ways of working. You’ll play an important role in steering the organisation by providing expert advice relating to technology, solution design and architecture, people leadership and hiring. You will bring a perfect blend of people management and technical expertise and will be responsible for shaping the evolution of the technical squad by contributing to the technology strategy, drafting quarterly crew memos, prioritising backlog, defining delivery roadmaps, and deciding which problems to invest in solving.

**We’re interested in hearing from people who**:

- Have demonstrated experience in leading high-performing cross-functional engineering teams with a solid technical background.
- Effectively communicate engineering practice standards and consistent ways of working across squads and CBA that align to global best practice.
- Champions thought leadership for the process architecture and develop options for improving and updating current capability.
- Acts as an escalation, advice, and decision-making point for Pega Case Management.
- Reviews and contribute to reference architecture and platform initiative involving workflow.
- Can take responsibility for nominated technical assets related to areas of expertise including roadmaps and technical direction
- Promotes open communication and create a safe working environment where our engineers’ voices are heard to achieve great outcomes for our organisation, our customers, and the community.
- Encourages risk-taking and constructively challenges the status quo while influencing stakeholders and building diverse and inclusive teams.

**Tech Skills**:
We use a broad range of tools, languages, and frameworks. We don’t expect you to know them all but experience or exposure with some of these will set you up for success in this team:

- Must have knowledge of integrations patterns, design and implementation
- Working knowledge of various hosting patterns like Pega SaaS, AWS, Azure.
- Designing, documenting and presenting formal solution designs
- Pega CLSA Certification is a must have
- Experience working with micro services architecture, API gateways and restful API design patterns
- Sound grasp of containerisation (Docker, Kubernetes), Cloud cost optimisations, data integrity, system security, and unit testing
- Knowledge of CI/CD pipeline - Jenkins, Github Actions
- Knowledge of Devops practices - composing Yaml pipelines, Infrastructure as code

**Working with us**:
Whether you’re passionate about customer service, driven by software engineering, or called by creativity, a career with us is for you.

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few.

Our people bring their diverse backgrounds and unique per