Practice Support Officer

1 week ago

Cessnock, Australia Samaritans Full time

**Practice Support Officer**

**Location: Working across both Maitland and Cessnock headspace**

**Full-time contract until **2026**

**This role is paid under the Health Professionals and Support Services Award - Support Services Employee $27.07**

**The Opportunity**:
This position will be responsible for the efficient operation of the headspace Cessnock ‘front end’ reception and primary care GP practice. You will be the first point of contact for a range of young people 12- 25 years, including those who may be experiencing mental health problems.

**Why work for us?**

Our team are the heart of what we do here at Samaritans. As a part of the Samaritans team, you have access to the following great benefits:

- 14 weeks paid maternity leave or 3 weeks paid parental pay after 12 months service
- Salary Packaging on a range of everyday living expenses (Mortgage, Rent and Bills), up to $611/fortnight
- Up to 40% off on school enrolment fees at any of our Newcastle Anglican schools
- Access to 9% discount on Medibank private health insurance + more benefits
- Meals & Entertainment Salary packaging up to $2,650
- Access to Fitness Passport (over 300+gyms)
- Free access to our Employee Assistance Program
- Flexible working options (including compressed week, RDO’s, 9-day fortnights).
- Career and development opportunities + access to study leave
- The opportunity to work within an innovative, collaborative team environment
- You work for us, but we also want to work for you Is there something important to you we have missed? Let’s talk about it

**About you?**

Do you have experience in the following? Then this role is for you
- Reception and administration experience in a medical setting
- Organising appointments
- Engage and liaising with GPs and Allied Health Professionals
- Collect client Minimum Data Set (MDS)
- Monitor and record vaccine fridge temperatures twice daily,
- Liaise with Medicare, IT contractors and process online MBS billings, data entry and performing various administrative duties.

**Essential Criteria**
- High level of computer literacy and the use of appointment software and databases
- Demonstrated understanding and commitment to confidentiality principles.
- High level of organisational skills, with the ability to prioritise work, multi-task, meet deadlines and respond to requests at short notice.
- Demonstrated ability to respond to difficult and/or stressful situations in a calm, sensitive and professional manner.
- Sound knowledge of medical software, the Medicare system and processing of online Medicare payments is preferable.

The successful applicant will possess or willingness to obtain the following: NSW Working with Children Check, National Criminal History Check, First aid & CPR certificate and undertake a pre-employment functional medical.

**Who we are?**

Newcastle Anglican is at the core of some of the most well-known businesses within Newcastle, Hunter, Central Coast & Mid North Coast organisations. Our service agencies include Anglican Care and Samaritans as well as Newcastle Anglican Schools Corporation and 54 Anglican parishes.

**Please include your cover letter and resume addressing your experience and qualifications.**

**Applications Close: when we find you**
- You must have the right to live and work in Australia._

**_ Samaritans promotes the safety, wellbeing and inclusion of all children and young people._

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