Service Review Officer

BAND 7: Range $105,483 - $118,035 plus 12% superannuation.
- Two-year contract full time with monthly RDO.

Join our team and play a key role in shaping our organisation through our Four-Year Prioritised Service Review Program This is an exciting opportunity to ensure our services are delivered in a strategic, efficient and effective manner, whilst meeting the needs of our rapidly growing community and maintaining financial sustainability.

We’re looking for a skilled professional to bring expertise in project managing and delivering service reviews. In this role, you’ll lead the way in undertaking and overseeing the Four-Year Prioritised Service Review Program, whilst also liaise with internal and external stakeholders to ensure that service reviews incorporate community and organisational expectations around service provision and explore opportunities for service improvement.

Step into a key role within a small powerhouse team influencing change across the organisation.

**About Baw Baw Shire Council**

A Baw Baw Shire Council career goes beyond business as usual. You'll find exciting development pathways rich in opportunity. Our thriving and engaged culture-first workplace is built on the passion and talent of people who proudly deliver vital services and exciting projects to a community they care about.

Our organisation comprises of a multicultural workplace of around 400 full-time, part-time and casual employees, all benefiting from great flexibility, work/life sway, study support, health and wellbeing initiatives and ongoing learning and development programs.

At Baw Baw Shire Council, we invite our people to tackle projects that keep them inspired. We encourage the exploration of new ideas. We support the enhancement of building on current skills and developing new ones.

Located adjacent to Melbourne, Baw Baw Shire is one of Victoria's fastest growing municipalities with freeway and V/Line access into Melbourne's CBD and suburbs. This allows easy access to training, seminars and conferences in the city, without diminishing the direct impact that comes from working within a close-knit rural community.

**About the Role**

We are seeking a strategic and driven Service Review Officer to project manage, coordinate and provide expertise in undertaking service reviews. In this role you will will act as a facilitator and enabler, guiding service areas across multiple departments and teams through Council’s Service Review Process. A a trusted advisor you will administer Council’s Four-Year Prioritised Service Review Program 2025-2029, ensuring Council is delivering services in a strategic, efficient and effective manner, whilst meeting the growing needs of our community and maintaining financial sustainability.

This is a rare opportunity to play a key role in transforming how we deliver services and make a lasting difference. You’ll be part of a passionate, forward-thinking team committed to innovation, collaboration, and community outcomes. Join us in this exciting and impactful journey

This is a unique opportunity to play a key role in transforming how we deliver services and make a lasting difference. You’ll be part of a passionate, forward-thinking team committed to innovation, collaboration, and community outcomes.

To excel in this role you’ll bring strong experience, particularly in leading service reviews with a thoughtful and collaborative approach.

You’ll be confident engaging with a wide range of stakeholders, guiding discussions with professionalism and sensitivity, and navigating complex change with clarity and purpose. Your ability to influence, build trust, and manage relationships will be key to delivering meaningful outcomes and driving continuous improvement across the organisation.

**Why you'll love working at Baw Baw Shire**
- Hybrid work is the norm here at Baw Baw for roles that can support it.
- Flexible work options, Baw Baw is committed to work-life balance.
- Learning and development opportunities through professional development programs.
- Access to rostered day off every four weeks (when working full time.)
- Career development opportunities.
- Study/development assistance.
- Employee Assistance Programs (EAP.)
- A thriving Social Club.
- Close to Public transport.
- Ample free parking nearby.

**Further Information and How To Apply**
- Baw Baw Shire Council is an equal opportunity employer and works in the interest of the safety of children and young people. Our recruitment processes reflect this commitment._