Property Manager Operations

3 days ago

Bentley, Australia UniLodge Full time

**Full Time position**:

- **Grow your skills and career at UniLodge**

**About the Role**
- Full Time - Monday to Friday, 9:00am to 5:00pm (additional hours may be required for urgent or emergency matters)
- Manage the day-to-day operations including the provision of superior customer service, reporting, budgeting, planning, marketing and owner relations
- Manage pastoral care matters and critical incidents, referring residents to community and university support networks as required
- Manage all Operating agreements to ensure KPIs established in Agreement are proactively met
- Be thoroughly familiar with our management agreements and to manage the property as per the agreements
- Establish and maintain constructive and productive working relationships with each key stakeholder group (investors, owners corporation, body corporate management, etc)
- Take ownership of problems and ensure that they are seen through to completion
- Manage and maximise financial performance
- Maintain the property to the highest level of cleanliness and presentation as would be expected of a professional property management company
- Pro-actively maintain the building’s fit-out and the standard of its equipment
- Contribute to the development of a positive culture within UniLodge, building its appeal in the marketplace for future and present residents
- Create a team environment where everyone helps each other
- Build a high performing team with effective recruitment, delivery of relevant training and development to ensure that team members can reach their true potential, coaching, motivation, and the creation of a positive work environment
- Embrace and encourage staff towards continuous improvement in their workplace
- Be a member of the first response team and attend to critical incidents outside of office hours

**About You**
- COVID full vaccination or exemption as per State & industry legislation
- Experience in student accommodation industry (desirable)
- Knowledge of the university environment and ideally previous tertiary studies that have provided the experience to fully understand the complexities of University life
- Experience with property management system (highly regarded)
- Highly developed interpersonal skills with the ability to problem-solve and manage conflict
- Focus on service and quality with the passion to deliver outstanding experiences
- National Police Check & Working with Children’s check (required)

**Why work for us?**

We are ambitious, progressive, and passionate about our mission. Across our business we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this.

Our people are our greatest asset, and we go the extra mile to invest in you and make your career as rewarding as possible. We offer a range of employee benefits covering multifaceted learning and development programs, career progression opportunities, various leave options, mental health & wellbeing programs, Employee Assistance Program (EAP), rewards & recognition, and the list goes on.

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