Auto Service Manager

2 days ago

Bentley, Australia Royal Automobile Club of WA Full time

Are you a motivated, practical, and experienced professional ready to take the lead at our Bentley Auto Service Centre? We are seeking a Service Manager (Centre Development Manager) to drive success and operational excellence.

About us

For over 116 years, RAC has been a trusted name in WA, continually reinvesting profits back into the community. From Insurance, Auto Service Centres, Roadside Patrols, Travel, Security, Holiday Parks and Resorts to Finance—we are a diverse, profit-for-purpose organisation committed to making a difference.

What will you be doing?

As a Service Manager, you will be instrumental in growing and enhancing the centre's operational performance in line with our Auto Services strategic goals. Leading a professional team of Service Advisors, a Team Leader (Workshop Foreman), and a Detailer/Driver, your primary responsibilities include:
Responsibilities include:

- Ownership of the Centre’s key performance indicators, including revenue, profitability, quality assurance, compliance management
- Management and monitoring of health, safety and environment compliance
- Performance planning and management of staff in accordance with RAC policies and procedures
- Providing customer and member service excellence
- Optimisation and growth of the existing client base
- Review, recommend and implement operational improvements to ensure efficient operations
- Inventory/stock/equipment management
- Escalation points for customer feedback
- Participation in retention, recruitment and selection activities

Reporting to the Operations Manager, this position is offered on a permanent, full-time basis.

What are we looking for in you?

You will utilise your previous auto industry experience combined with demonstrated coaching and consultative leadership style and will also maintain:

- A sound level of sales and business acumen
- Proven experience in growing an existing client base
- A high level of both written and verbal communication and relationship management skills
- Strong problem solving, conflict resolution and decision-making skills
- Well-developed organisational and planning skills, along with an ability to multi-task
- Experience coaching and developing staff and creating a highly engaged work culture

What can we offer you?
- A competitive base salary plus Super and lucrative quarterly incentive structure
- A yearly travel allowance up to $5000.00
- Generous discounts on home, contents and car insurance, as well as member benefits and free roadside assistance
- In-house Health and Wellness programs and Platinum WorkSafe Certification
- Ongoing development opportunities
- An active social club

If you would like further information or a confidential conversation about this vacancy, please contact Lorretta Jackson on 9436 4356.

LI-LJ1

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