Manager, End User Services

**At BAE Systems Australia**
- Do interesting work that MATTERS
- ENJOY what you do
- GROW your career
- Be YOU

We work in a thriving sector - one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our success. Collectively we make the impossible possible.

Recognised for delivering projects of global and national significance that help keep Australia safe, it is our shared passion that shapes our culture, and our people that make it a great place to work.

**About the OPPORTUNITY**

We have a great opportunity for a Manager - End User Services to join our Central Functions team based at Melbourne, Sydney or Adelaide, reporting to the Head of DDC - Enterprise Services.

We embrace flexible work arrangements at BAE Systems Australia, such as hybrid working.

You will be responsible for driving excellence across our End User Services teams by enhancing operational efficiency, user experience, and innovation. As we embark on a journey of growth and digital transformation, you will lead from the front, mentor a high-performing team, and shape the future of IT support within our organization.

Additionally, as a member of the DDC management team, you will provide leadership to the DDC function, contributing to and executing the DDC Strategy to ensure alignment with organizational goals.

Key responsibilities include:

- **Provide leadership, mentoring and line management for our Service Desk, Field Services, End User Computing and Asset Management Teams of up to 50 employees ensuring strong execution.**:

- **Lead the IT Support Services team** to drive service excellence, customer satisfaction, and operational efficiency by establishing performance metrics and fostering a customer-first culture.
- **Oversee the Service Desk and Field Services teams** across Australia to ensure the delivery of high-quality, responsive, and efficient support services that meet business needs.
- **Oversee the management of software and hardware assets** using a configuration management tool to ensure accurate tracking, compliance, lifecycle management, and optimal resource utilization.
- **Provide leadership in End User Computing** by delivering secure, modern, and innovative solutions that enhance user experience, productivity, and business outcomes while maintaining a strong cybersecurity focus.
- **Lead and develop multi-disciplinary teams** across a multi-site environment, fostering motivation, collaboration, and a results-driven mindset to enhance service delivery and efficiency.
- **Identify and drive strategic and operational improvements** by leading change management initiatives, streamlining processes, and engaging stakeholders in continuous enhancement efforts.
- **Communicate effectively with stakeholders** at all levels both internal and external including vendors and partners through strong presentation, negotiation, and interpersonal skills, building trust and alignment to drive outcomes.
- **Manage and control the DDC Support Services budget**, including OPEX and CAPEX exceeding $5M annually, ensuring cost-effective, customer-centric, and high-value service delivery.

**About YOU**
- Expertise working in large enterprise is considered essential
- Demonstrated track-record in achieving customer satisfaction through a customer centric approach and being able to deliver on their requirements
- Demonstrated ability to resolve problems using technology
- Defence security clearance or eligibility to obtain a Baseline Clearance

**About US**

You will be joining a workplace that truly cares about your wellbeing.

Our people are diverse and we value the variety of perspectives this brings, we know that a culture that is inclusive and fosters a sense of belonging is a place we can all make the most of our unique talents and be our best.

As Australia's largest defence company in a rapidly growing sector, you will be connected into a global team and encouraged to explore where your career might take you whether that is a traditional career path or squiggly one, there are infinite possibilities for you at BAE Systems Australia.

BAE Systems recognises the sacrifices of those who have served our Nation and their families. We support our veteran community through our internal veteran network (VetNet Australia) and strong charitable partnerships, internal offerings including reserve service leave, a Veteran Mentoring Program and other exclusive offerings available through our strategic partners.

We are proud to be recognised as an employer of choice for women by WORK180.

**Clearances**

As a Defence security clearance is required for this role, applicants must be Australian citizens and either possess or be eligible to obtain and maintain appropriate clearances. Further information regarding security clearances