Qld Regional Customer Manager

6 days ago

East Brisbane, Australia Allpress Espresso Full time

**About the role**

We’re looking for a **Regional Customer Manager - Queensland** to lead our customer relationships across QLD, Northern NSW, and the Mid North Coast. This is a key leadership role responsible for building, growing, and retaining strong partnerships while ensuring every customer enjoys a premium Allpress experience.

You’ll work closely with our national sales, technical and customer teams to deliver seamless support, drive commercial outcomes, and champion the Allpress brand in the region.

In this role, you will:

- Lead, coach, and develop the QLD Training team, while supporting the Customer Service and Technical teams to deliver excellent service
- Build and manage meaningful customer relationships, focusing on growth, retention, and long-term partnership
- Collaborate with the sales and commercial teams to achieve regional sales and profitability targets
- Develop joint business plans with customers and conduct regular reviews to maximise opportunities
- Support the implementation of national brand and marketing campaigns at a regional level
- Shape and execute regional commercial strategies, budgets, and growth plans in line with national goals
- Champion a positive, safe, and values-driven team culture across QLD

This is a **full-time role, based in Brisbane**, with regular travel across the region.

**About you**

We’re looking for a confident people leader and relationship builder who thrives in a customer-focused, commercial environment. You’ll be passionate about coffee, customers, and building high-performing teams that deliver great results.

To be successful, you’ll bring:

- Experience in sales, account, or regional management, ideally within hospitality or FMCG
- Strong leadership skills with the ability to coach, motivate and grow teams
- Excellent relationship management and communication skills
- Commercial acumen, with experience managing budgets, sales performance and reporting
- A proactive, solutions-focused approach with the ability to identify opportunities and solve problems
- A collaborative mindset, able to work closely with cross-functional teams nationally

**Working at Allpress**

In addition to great company culture, we offer some nice staff perks including as much free coffee as you like while at work, 250g of beans to take home weekly, a free and confidential Employee Assistance Program, Learning & Development opportunities and a Wellbeing allowance.

**Diversity and Inclusion**

Allpress is committed to being an inclusive organisation where all people feel valued, respected and engaged. We pledge a commitment to:

- Building inclusive teams that represent all groups in society
- Empowering our people to continuously improve the way we work and promote equity
- Removing barriers and the influence of bias
- Creating a safe environment where we’re encouraged to speak out against discrimination in any form
- Cultivating a sense of belonging by encouraging our people to fearlessly bring their whole selves to work

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