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Integration Specialist

3 weeks ago

Melbourne, Australia WorkJam, Inc. Full time

**WorkJam**’s mission? To provide the best Digital Workplace for frontline and hourly workers. Through our industry-leading Digital Frontline Workplace platform, we are positively impacting the lives of millions of frontline employees worldwide, enabling them to achieve breakthrough productivity levels at companies of all sizes._ _We’re proud of our dedicated teams who are driven to make a difference in the world. Join our team today and bring your innovative ideas, passion, and commitment to excellence to make an impact on our products and the new markets we create
**Summary**

**Your role as an Integration Specialist**:
The Integration specialist performs the critical role of helping WorkJam Customers (internal and external) realize their expectations in functionality & value within the Platform by integrating external and internal data into the system. The specialist will also assist in building ad-hoc and standardized integrations or data flows within WorkJam Composer.

**What you'll be doing**:

- Work directly with the customer’s project team to understand their business needs and translate those business needs into a systems configuration specification providing clients with a clear picture of how the software will solve their business needs.
- Work with WorkJam Technology partners and implementation partners.
- Possess excellent consultative and communication skills with the ability to identify opportunities for critical process improvement that leverage our standard processes.
- Provide WorkJam consulting expertise utilizing industry experience, business analysis, best practices and a pragmatic mindset to facilitate clients most complex requirements.

**What we're looking for**:

- Experience working with Software or IT Implementations.
- Proven ability to analyze, document and communicate complex technical solutions to non-technical parties.
- Domain expertise in workforce management, digital media, digital content.
- Experience in data transformation and integration projects.
- Experience with Tray.io (asset).
- High level Technical Knowledge
- Analytical skills: The specialist interprets information from various sources and is able to decide the best way to move forward on a integration. They must also be able to figure out how changes may affect the project.
- Communication skills: the Integration Specialist must be able to explain issues in a way that customers will understand with a focus on resolving their problems and balancing the customer needs with what is best for WorkJam.
- Creativity: Find innovative solutions to customer issues and an ability to “think outside the box” is important.
- Inspire: With their analytical/communication/creativity skills effectively communicate possibilities with Sales, Services, Development and Partners.
- Detail orientation: The specialist will need to be detail oriented in the documentation and build of an integration
- Excellent customer service skills.
- Strong oral and written communication skills
- Must be a self-starter and effectively work under limited supervision.
- Strong analytical and problem-solving skills.
- Strong interpersonal, communication (verbal and written), and presentation skills.
- University or college degree.
- Ability to travel up to 25%.

**What we offer**:

- Competitive salary
- Contribution to your retirement/pension plan
- A flexible and remote/hybrid work environment
- Work with the latest technology
- A dynamic and inclusive culture
- A supportive team that will encourage your professional growth and development