Performance & Reporting Officer

Full-time hybrid position
- Key client
- Located in Parramatta, NSW
- Close to public transport options

BGIS - global leader in facility management is currently experiencing strong company growth and require a Performance & Reporting Administrator to join our team. Using a flexible and adaptable approach the responsibilities of the Performance & Reporting Officer role is to efficiently monitor and report on the Performance of BGIS (BMS) and our Subcontractors under the terms by which we are contracted.

**The Role**
- Monitor and report on the performance of the external BMS Call Centre.
- Monitor and report on accuracy of data within the BMS system.
- Prepare monthly and quarterly performance reports in accordance with the KPI regime.
- Assist in tendering, tender review and the adjustment of BMS maintenance subcontracts.
- Compile building and maintenance reports and recommendations.
- Assist in the coordination and development of BMS Subcontractor maintenance plans.
- Assist in the update and maintenance of the BMS maintenance management systems to ensure accurate asset registers and maintenance history.
- Maintain and periodically recommend appropriate updates to documentation to reflect changes in the estate.
- Ensure full compliance with BGIS business systems, including the Quality Management System (QMS), Occupational Health & Safety System (OH&S) and Environmental Management System (EMS), & soft copy information is stored on SharePoint.

**Skills & Experience**
- Demonstrated experience in subcontracts and/or facilities management industries, preferably in a related outsourcing services environment.
- Strong background in Contract Administration, reporting and database management.
- The ability to understand, analyse, interpret and report on property/facility and financial information and trends, with experience in the development, analysis and reporting of complex KPI’s.
- Demonstrate ability to prioritise work within tight deadlines.
- This position requires an articulate and organised person who has excellent people management skills and a demonstrated ability to lead, manage and influence business relationships positively.
- Excellent written and verbal communication skills.
- Intermediate to advanced MS Office skills, especially MS Excel including data management and presentation, pivot tables, VLOOKUPs, etc.

**About BGIS**:
BGIS is a global leader in integrated facility management services. With over 10,000 employees managing more than 50,000 facilities worldwide, BGIS delivers excellence in building operations, maintenance, project management, and real estate services across sectors such as Defence, Healthcare, Government, Higher Education, and Utilities.

**Why Join Us**:

- **Employee Assistance Program**:Access to legal, financial, career, and personal counselling services.
- **Special Employee Rates**:Discounts on gyms, electronics, hotels, and health insurance.
- **Career Growth**:Opportunities for promotion and professional development, including Future Leaders, FM Diploma, and AIM Short Courses.
- **Inclusive Workplace**:Work180-accredited Female Friendly Workplace with a focus on Diversity, Equity, and Inclusion (DEI).
- **Job Security**:Secure income with set working hours.
- **Family-Friendly Policies**:Paid maternity and parental leave.
- **Wellbeing Benefits**:Support for physical, mental, financial, and social wellbeing.
- **Community Engagement**:Paid volunteering days and charitable donation matching.
- **Highly Recommended**:100% of our clients recommend us, highlighting our commitment to excellence.
- **Equipped for Success**:Tools and resources to excel in your role.
- **Safety First**:Health and safety are top priorities.
- **Career Advancement**:Over 30% of our team received promotions last year.