Review Officer

2 weeks ago

Brisbane, Australia Office of the Queensland Ombudsman Full time

Review Officers are expected to work collaboratively and constructively toward the achievement of individual, team and OQO outcome requirements.
As a Review Officer, your work will include managing complaints made to OQO, communicating with complainants and agencies about complaints and investigations and undertaking research, analysis and reporting work that contributes to improved administrative practice in Queensland public sector agencies.
Review Officers may come from a variety of professional backgrounds.
Key responsibilities
You will contribute to the effective operation of the OQO.
Your work will focus on managing the assessment and investigation of complaints. The range of work could include:

- assessing complaints in line with operational procedures and delegations
- conducting research and preparing correspondence, submissions and reports
- providing verbal and written advice to complainants
- guiding Intake Officers in their work
- recommending relevant matters for investigation by OQO
- liaising with stakeholder agencies and complainants regarding the progress of cases
- developing and implementing strategies for investigations to ensure quality, timely resolution in consultation with senior officers
- maintaining accurate records about your work.

Are you the right person for the job?
- Understands how the purpose and role of the organisation relates to their work and the work of the team. Demonstrates flexibility, insight and judgement in decision-making, remains composed under pressure and records clear reasons for decisions.
- Listens to understand what is needed and communicates effectively, taking account of the needs of different stakeholders. Achieves timely results through planning, persistence and professional conduct.
- Is experienced in working with legislative and policy frameworks; and demonstrates a commitment to improving performance through feedback and learning.
- Has knowledge and experience of effective administrative decision-making; and experience in assessment and investigation of complaints.

Please ensure you download all the attachments and follow the instructions listed under the heading 'Interested in applying' on the Role description.

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