Review Officer

2 weeks ago

Brisbane, Australia Office of the Queensland Ombudsman Full time

Review Officers are expected to work collaboratively and constructively toward the achievement of individual, team and OQO outcome requirements.
As a Review Officer, your work will include managing complaints made to OQO, communicating with complainants and agencies about complaints and investigations and undertaking research, analysis and reporting work that contributes to improved administrative practice in Queensland public sector agencies.
Review Officers may come from a variety of professional backgrounds.
Key responsibilities
You will contribute to the effective operation of the OQO.
Your work will focus on managing the assessment and investigation of complaints. The range of work could include:

- assessing complaints in line with operational procedures and delegations
- conducting research and preparing correspondence, submissions and reports
- providing verbal and written advice to complainants
- guiding Intake Officers in their work
- recommending relevant matters for investigation by OQO
- liaising with stakeholder agencies and complainants regarding the progress of cases
- developing and implementing strategies for investigations to ensure quality, timely resolution in consultation with senior officers
- maintaining accurate records about your work.

Are you the right person for the job?
- Understands how the purpose and role of the organisation relates to their work and the work of the team. Demonstrates flexibility, insight and judgement in decision-making, remains composed under pressure and records clear reasons for decisions.
- Listens to understand what is needed and communicates effectively, taking account of the needs of different stakeholders. Achieves timely results through planning, persistence and professional conduct.
- Is experienced in working with legislative and policy frameworks; and demonstrates a commitment to improving performance through feedback and learning.
- Has knowledge and experience of effective administrative decision-making; and experience in assessment and investigation of complaints.

Please ensure you download all the attachments and follow the instructions listed under the heading 'Interested in applying' on the Role description.

  • Review Officer

    2 weeks ago

    Brisbane, Australia Queensland Curriculum and Assessment Authority Full time

    Main responsibilities The Review Officer is responsible for reviewing submissions for QCAA-approved AARA and making decisions about AARA in the context of senior secondary summative assessment in Queensland. **In this role, you will**: - support the development of strategies to enhance the knowledge and understanding of AARA practices by QCAA staff -...

  • Principal Review Officer

    24 hours ago

    Brisbane, Queensland, Australia Queensland Government Full time $120,000 - $180,000 per year

    An exciting opportunity has become available for a Principal Review Officer to join a passionate team of colleagues who want to make a positive difference to the lives of children, young people, and their families.At the Commission we work with government and non-government partners, including families and communities themselves, to help ensure young...

  • Assistant Review Officer

    2 weeks ago

    Brisbane, Australia Queensland Government Full time

    Why join OIC Work life balance - we truly embrace flexible work arrangements including hybrid work. A supportive, committed, and respectful work environment. Passionate, engaged and high performing organisation with an important integrity role. About the Role Key responsibilities Proofread decision documents to ensure consistency in document formatting and...

  • Aps5 Internal Review Officer

    1 day ago

    Brisbane, Australia HAYS Full time

    APS5 Internal Review Officer Required for a 12 - Month Assignment in Brisbane CBD **Y**our new company**: Hays has partnered with a large Federal Government Agency which is going through a period of significant growth. This is an opportunity to join the agency on an initial 12-month contract based in Brisbane CBD with hybrid working arrangements. **Your...

  • Planning and Review Officer

    5 days ago

    Brisbane, Australia Queensland Fire and Emergency Services Full time

    Purpose of specific work area and position Planning and Review supports Queensland Fire and Emergency Service (QFES) through a vision statement, Attain seamless operational interoperability throughout QFES'. Through analysis of a variety of tactical, operational, and strategic functions and consultation with relevant stakeholders with a focus on incident...

  • Senior Review Officer

    1 week ago

    Brisbane, Queensland, Australia Queensland Police Service Full time $90,000 - $120,000 per year

    As a member of the Queensland and Administrative Tribunal (QCAT) Team within the Weapons Licensing Group (WLG), your responsibilities will include evaluating, researching, and responding to applications for review under the Weapons Act 1990.The WLG QCAT Team operates in an inclusive and adaptive work environment. In this capacity, you will play a vital role...

  • APS 6 Review Officer

    2 weeks ago

    Brisbane, Queensland, Australia Australian Skills Quality Authority (ASQA) Full time $96,572 - $105,910 per year

    APS Level 6 , $96,572 - $105,910Flexible (Any Location)Ongoing/Non-ongoing, Full Time/Part TimeWho we areWe are Australia's National Vocational Education and Training (VET) regulator.What we doWe regulate providers that deliver VET qualifications and courses to students in Australia or offer Australian qualifications internationally, providers that deliver...

  • Aps5 Internal Review Officer

    1 day ago

    Brisbane Central Business District, Australia HAYS Full time

    APS5 Internal Review Officer required for a 12-month assignment. **Your new company** Hays has partnered with a leading Federal Government Agency. Our client is known for supporting a better life for Australians with significant and permanent disability, and for their families and carers. An exciting opportunity has been made available for an APS5...

  • Contract Reviewer

    2 weeks ago

    Brisbane, Australia Turner & Townsend Full time

    **Company Description** Are you interested in working on some of the world’s most exciting projects, with some of the world’s leading businesses? At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a...

  • Team Leader, Review

    1 day ago

    Brisbane, Australia Queensland Government Full time

    **The Office of Industrial Relations (OIR) is seeking a motivated and experienced Team Leader to join our high-performing Review Unit. This is a great opportunity to lead a team responsible for complex reviews across Queensland's workers' compensation, work health and safety, electrical safety, and labour hire licensing frameworks. About the role As Team...