Retirement Living Manager

**Churches of Christ, Retirement Living, Toowoomba**

**Permanent, Fulltime, Opportunity**

**Employee Benefits**

As a not-for-profit entity, our employees can package up to $18,549 p.a. of their taxable income before your income tax is calculated. Up to $15,900 p.a. on everyday expenses (such as mortgage payments, rent, groceries, bills and insurance) plus up to $2,649 p.a. on meal/entertainment benefits.

To learn about what salary sacrifice can mean for you click here.

By being such a large organisation, we are also able to offer a range of compelling benefits. Including but not limited to:

- Five (5) weeks of annual leave and the ability to purchase more;
- Discounts through our large network of retail partners including:

- JB Hi-Fi,
- The Good Guys,
- Goodlife Health Clubs,
- Bupa Health,
- Plus, many more;
- Grants for formalised study.

**The importance of this role**

The Retirement Living Manager is responsible for the operational management and provision of services and activities across a portfolio of villages in Toowoomba and one in Gatton. The work that you do ensure that the residents of the villages are happy, safe and thriving within our community. You will also ensure that the villages are meeting the required standards.

In this role you will.
- Ensure retirement village operations are provided within budgetary constraints and in line with the Retirement Villages Act and CofC policies and procedures.
- Plan, coordinate, evaluate and report on village services to ensure they meet identified resident needs and standards of service; develop and implement strategies to address identified needs.
- Ensure resident and stakeholder engagement, develop and maintain relationships with residents and the local community.
- Ensure compliance with accreditation standards and the CRM system; recommend and implement improvements; establish and maintain policies and procedures.
- Promote the safety, security and optimal health and wellbeing of residents; ensure the rights of residents are maintained.
- Collaborate with key stakeholders to develop sales opportunities, promote the village and maintain up to date knowledge of the market.
- Facilitate the turnover and reinstatement of units.

**About you**

You are a customer centric individual, who excels at managing customer relationships. Your experience managing a budget will enable to you make wise decisions on village maintenance and operational costs. Whilst not essential, your experience in the industry will enable you to navigate the necessary legislation with ease.

To thrive your skills knowledge or experience should include:

- Tertiary qualifications in Business or related field.
- Minimum three years’ experience exercising managerial responsibility under broad direction.
- Background in finance, marketing and sales, customer service and assets management.
- Experience managing operational and Maintenace budgets.
- Excellent stakeholder management.

**_
Importantly, you will be someone who closely aligns with our organisational values of: Unconditional Love, Continual Innovation, Mutual Trust, Wise Stewardship and Safety._**
- Under Churches of Christ policy and/or the applicable public health directions, team members are required to be vaccinated for Covid-19. As part of the recruitment processes, we ask that you provide evidence that your vaccination meets the requirements of Churches of Christ policy or the applicable public health direction._

**About us**

Churches of Christ is proud to provide help, care and home to more than 25,000 Australians across 100 communities each year.

With almost 4,000 employees across Queensland and Victoria, we're an experienced not-for-profit provider of 200 different retirement & aged care, foster & kinship care, family support, youth support, social housing and Christian faith services.

Guided by the light of Christ, we've been there for thousands of Australians who've needed our compassion and care for more than 100 years.

To find out more about our mission, vision and history head to our website.

**To apply**

**Applications will be assessed as received