Service Support Manager

Division: Northern CPPYJ
- Location: Charlestown, NSW, AU, 2290
- Req ID: 76347

**Service Support Manager**

**Clerk Grade 5/6**

**Ongoing opportunity**

**Mayfield**

**Department of Communities & Justice (DCJ)**

**Hunter and Central Coast District**

**Location - Charlestown Client Service Centre - Hunter Central Coast District**

**Employment type - Ongoing Mayfield: Ongoing full time - Hunter Child Protection & Assessment Hub Metro**

**Salary - $99,938.00 to &110,271.00 pa + superannuation and annual leave loading**

**Your role**
- The Service Support Manager supervises and leads a team of staff that provide administration support to staff and Community Services clients. The Service Support Manager will plan, manage, monitor and report on the administrative and site management functions of the Customer Service Centres CSC(s) and directly undertake some administrative functions, in addition to other duties.

**What you’ll do**
- You will supervise a team in the provision of efficient, effective frontline, administrative and site management services. A major aspect of your role is to ensure client focused and consistent high quality service delivery across DCJ Customer Service Centres.

**What we’re looking for**
- Experience in managing a team in a high-pressure environment delivering services to vulnerable clients
- A positive attitude with the ability to work independently and collaboratively
- Developing team capabilities whilst supporting a culture of integrity and professionalism
- Working through challenges with flexibility and solution focused outcomes

**Essential requirements**
- National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
- Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012
- Download the role description.

**What We Offer**
- We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- 4 weeks annual leave per year of service**.**:

- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.
- Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**
- Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**
- Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

- **Targeted Question 1**: Please describe a time from your recent work experience where you managed change within a team environment with competing priorities. How did you manage and allocate work tasks, not just the implementation of new systems and procedures, but also ensuring effective continuation for the delivery of day-to-day services.
- **Targeted Question 2**: Please provide detail around your experience in managing budgets and staff establishments.

**Applications close: Monday 06 August 2025 at 11:59pm AEST**.

**Got a question?**
- Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**
- We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
- To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**
- A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.