IT Support Associate

**WHO WE ARE**

We're Altman Solon, a global leader in strategy consulting and one of the fastest-growing firms in the Technology, Media, and Telecommunications (TMT) sector. Our reputation is built on delivering cutting-edge insights and innovative solutions to some of the world's most influential companies. As we continue to expand and shape the future of TMT, we're looking for driven, talented individuals to join our dynamic team. Your skills and passion could be the perfect match for the challenges and opportunities ahead. Together, we can push the boundaries of what's possible.

Are you ready to make an impact with us? Join Altman Solon today.

**YOUR RESPONSIBILITIES**:
As an IT Service Associate, you'll provide level 1 and 2 support for PC and Mac users, manage user onboarding/offboarding, and ensure smooth operation of IT systems. Your primary objective will be to ensure our IT systems are running seamlessly and to deliver a superior support experience to our end-users. You will be based out of our Sydney office.

Provide first
- and second-level support to PC and Mac users across the organization
- Provide thorough Level 1 & 2 technical support across both PC and Mac platforms for a diverse user base
- Manage the full IT lifecycle for employees, ensuring smooth onboarding and offboarding experiences
- Administer corporate IT systems, including Microsoft 365 services such as Entra ID and Exchange Online
- Oversee onsite hardware repairs and maintenance to minimize downtime
- Set up new devices using cloud-based tools like Endpoint Manager (Intune), Ninja, and JAMF
- Monitor and maintain IT infrastructure, including servers, system health, and inventory
- Ensure continuous, reliable IT operations with mínimal disruptions
- Support IT project rollouts in collaboration with the IT Support Manager
- Maintain clear, up-to-date IT documentation
- Respond to daily incidents, service requests, and technical issues involving hardware, software, and networks

**YOUR QUALIFICATIONS**:

- Minimum of 2-4 years of hands-on IT support experience, ideally in a global environment
- Strong proficiency with Windows 11; MacOS experience is a plus
- Solid experience using enterprise-level ticketing systems
- Practical knowledge of user provisioning through the Office 365 Admin Portal. Active Directory is helpful
- Skilled in managing and maintaining accurate IT asset inventories
- Service-oriented approach to maintaining on-site IT hardware and services, ensuring high availability and quality
- Knowledge of Hyper-V, Azure Virtual Machines, and Azure Networking is an advantage
- Basic knowledge of antivirus software and endpoint protection tools (e.g., Windows Defender)
- Good understanding of basic networking concepts
- Fluent in English with excellent communication and interpersonal skills
- Confident, approachable, and committed to delivering outstanding support
- Able to explain technical concepts clearly and support the rollout of new IT technologies
- Highly reliable and discreet, especially when handling sensitive information

**YOUR BENEFITS**:

- **Innovative Work Environment**: Work in a dynamic team that values collaboration and continuous improvement.
- **Training Opportunities**: Take advantage of our regular training programs to further develop your skills.
- **Unmatched Learning Opportunities**: Collaborate with a dynamic team, eager to share knowledge and foster your growth
- **Benefit from a global perspective**: Work for a truly global, diverse, and highly motivated teams
- **Join a passionate team with an entrepreneurial company culture**: We strive to build a culture of diverse yet like-minded people, passionate about solving problems, making an impact, and having fun
- **Central Office Location**: Enjoy our centrally located office, stocked with snacks and refreshments, and unwind with Friday after-work drinks.

Altman Solon is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Altman Solon values diverse perspectives and fosters an environment where all voices are heard.