Team Leader

See yourself being part of a large, transformational change? This could be the role for you

At Iress, we make things happen

We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world’s most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers. Iress is one of Australia’s largest technology companies and employs more than 2,000 people across Australia, The United Kingdom, Africa, Canada, France, New Zealand and Asia.

Build your career at Iress

As Team Leader you will provide management and leadership for an assigned team of Client Operation Analysts. You are also responsible for the service delivery and relationships to clients under administration. Our service offering is to provide leading edge fund administration service to Iress Superannuation clients. We focus on quality and overall client satisfaction and this roles must ensure that this occurs.

Some of the awesome things you’ll be involved with:
- Team Leadership and management of a small operational team.- Monitor and support the management of administration services for assigned clients.- Monitor the quality control of all documentation and client service issues.- Ensure processing of all functions are in line with legislation and time standards including the support of key client’s Call Centre activities - ensure all client SLA’s are met 100%.- Compile regular reports on the status and adherence to relevant service level agreements both internally and for the key client.- Carry out project management duties for the implementation of system enhancements as well as business process improvements.- Management of relevant complaints/incidents and breaches.- Review and execute UAT testing.- Identification of business and operational risks.- Identification and development of business initiatives.- Ensure processes are up to date and appropriately documented.- Team training and effective communication of any new processes and product updates.- Develop excellent relationships across the client base.

What you will bring:
- Previous experience in a Client Management Role within the Superannuation Industry.- Ability and desire to fully understand the administration solution we’re providing to our Key Clients.- Previous experience or deep understanding of defined benefit funds and lifetime pension products.- Strong numeracy skills, familiarity with spreadsheets and analytical and reporting tools.- Ability to work effectively within a team and with external and internal clients and stakeholders.- This is a client facing role which requires excellent interpersonal and communication skills.- Track record of successful delivery; meeting deadlines with accuracy and quality.- Exceptional interpersonal and communication skills.- Relevant qualifications in Accounting, I.T. or Superannuation will be highly regarded.

Why work with us?8 additional paid days per year to extend your weekends- Hybrid working- Generous cash bonus for every successful referral- Starting school leave - 8.5 days of leave to assist your children with the transition to school- Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work- 3 days’ paid leave per year to participate in charity initiatives- Discounted health insurance premiums- Access to learning and development programs through LinkedIn
- Iress is committed to fostering a welcoming and inclusive culture. We strongly believe that diversity is what makes our teams and our products succeed. Our people have different experiences, skills, perspectives and beliefs and everyone’s uniqueness is valued and celebrated._
- Our hiring decisions are never _based_ on sexual orientation, race, gender identity, religion, disability, citizenship, marital or family status and age. Even if you feel you don’t meet all of the requirements of the role, we would still like to hear from you_
- We’re also proud to be globally recognised as a WORK180 Endorsed Employer that promotes and supports all women in the workplace._
- For more information about what we do, our people and values, please visit our website - _
- #LI-Hybrid_

Employment Type

Employee

Time Type

Full time