Customer Support Associate

13 hours ago

Brisbane, Australia Momentus Technologies Full time

Company Description
**Who We Are**:
Interested in joining our team? Here is some more information about us Momentus Technologies provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events. In the age of digital transformation, our comprehensive platform offers event professionals leading-edge SaaS technology that provides a 360 view of their business, allowing them to cut costs, save time, and increase revenue. Momentus is used for top shows from across the world, famous museums, global convention centers, performing arts venues, professional sports arenas, and other unique events. Our client list includes ExCel London, Manchester United, Museum of Contemporary Art Australia, Omanexpo, the China National Convention Center, the Porsche Experience Center in Germany and the Sydney Opera House.

Surround yourself with highly motivated co-workers that push you to be your best each day. Momentus offers the career opportunities and fast-paced, exciting environment of a growth company where you can make a direct impact on our product and customers.

**Job Description**:

- Become an expert user on our software and keep up to date with new features and enhancements.
- Solve and respond to customer support requests.
- Escalate any customer support requests that cannot be resolved, to a Senior Support Specialist.
- Provide user training on specific features and or modules
- Establish and maintain relationships through eloquent and regular communication with ‘Super Users’.
- Become a trusted resource for key accounts.
- Educate and develop existing customer accounts.
- Demonstrate new features and unique use cases.
- Identify further opportunities, upsells and/or risks with current customers.
- Action internal support requests such as, demo configuration and support, document preparation, customer notifications and NetSuite administration.
- Test new/improved functionality and/or bug fixes prior to general release.

**Qualifications**:

- Ability to relate with people at all levels within a broad range of organisational contexts.
- Broad understanding of the Hospitality/Events Industry
- Good knowledge of Microsoft Office.
- Logical and analytical approach to problem solving.
- Ability to prioritise and determine the impact of business issues effectively.

Additional Information
**Work-Life-Balance**:

- flexible working hours, home office and part time options

**International**:

- 400 staff members originating from 30 countries and speaking 20 languages collaborate in a flat hierarchy structure.

**Personnel Development**:

- Internal and external development opportunities

**Feedback-culture**:

- Annual reviews, department meetings and 1-on-1's

**Health**:

- Fresh fruit & vegetables, muesli, sports groups and changing health classes (e.g. yoga, back excercises, etc.)

**Onboarding**- individual onboarding for every new staff member

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Momentus is an equal opportunity employer and does not discriminate based on race, religion, national origin, age, sex, gender identity, disability, sexual orientation, marital status, or any other basis protected by law.

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