Regional Travel and Accommodation Team Lead

**Company Description**
Sodexo is a leading provider of operations, maintenance, and refurbishment services for non-process infrastructure to clients in the mining and oil & gas sectors across Western Australia. We play a vital role in supporting the resource sector by delivering high-quality catering, hospitality, and facilities maintenance services, ensuring smooth operations for our clients.

Sodexo are currently recruiting for an experienced Regional Travel and Accommodation Team Leader to join the team based in our head office in Balcatta on a 12 Month Full Time Contract.

This position is responsible for managing travel and accommodation operations for the IFMS portfolio to mobilise Sodexo staff, third-party contractors and agency/relief coverage to Site, effectively leading and managing a team of Travel and Accommodation Coordinators. Supporting the Travel and Accommodation Manager with continuous improvement and project tasks

We’re looking for someone who thrives in fast-paced, high-volume environments; there’s never a dull moment at Sodexo. You take pride in delivering work to the highest standard, with excellent time management and teamwork skills and have the ability to work independently and communicate with stakeholders at all levels.

**The Regional Travel and Accommodation Team Leader is responsible for the following**:

- Manage team resourcing and performance to maintain effective service delivery.
- Manage rostered travel escalations, complaints, and priorities, identifying and mitigating risk.
- Second in Charge (2IC) in the absence of the Travel and Accommodation Manager.
- Support and direct the team, motivating and coaching employees to achieve individual and team performance targets, in line with set quality standards.
- Update scripting and processes ensuring work instructions are accurate and current.
- Train and induct new employees and conduct refresher training with established employees.
- Maintain full awareness of travel processes to provide effective decision making and support. Copyright © 2024 HRSG. All rights reserved. Page 1 of 6
- Facilitate weekly team meetings, monthly 1-1 performance-based meetings and conduct quarterly development reviews with direct reports.
- Ensure training and development plans are maintained. - Actively demonstrate Sodexo standards and values and lead by example to drive positive, effective service delivery and customer service.

**The Job Scope will include**:

- Team Management.
- Operations Management.
- Client Management.
- Customer Service.
- Travel Projects.

**Qualifications** To be successful, you’ll need**:

- Minimum of 3 years' experience managing people and small teams.
- Previous experience supporting site-based environment or mobilisation of resource to site.
- Travel systems and process knowledge and experience desirable.
- Demonstrated experience leading teams within a travel management environment.
- Experience in coaching and mentoring staff to achieve Key Performance Indicators (KPI) and quality standards.

**Additional Information** Why** choose** Sodexo?**
Sodexo is a people business, employing over half a million people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.
We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.
We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program

**How to apply?