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Warranty/service Coordinator

2 weeks ago

Perth Airport, Australia CEA Full time

Posted: 20/08/2024

Closing Date: 20/09/2024

Job Type: Permanent - Full Time

Location: Perth Airport

Job Category: Administration

**About Us**

CEA is the leading distributor for world-renowned capital equipment brands JCB agricultural and construction equipment, Atlas Copco, Ditch Witch, Dynapac and Komptech.

Supplying a diverse range of equipment to a wide variety of industries CEA actively supports customers in the construction, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling sectors.

Offering extensive sales, parts and service support through our network of branches and dealers CEA is committed to ensuring the highest standards when it comes to supporting the needs of our growing customer base.

PART OF THE CFC GROUP OF COMPANIES - Think Safe Act Safe.

CEA are looking for a Warranty / Service Coordinator to join our growing team in our Perth Airport Branch

This role is perfect for someone who has a mechanical trade or comes from a supervisor role and looking for a change or for someone who is already in a similar sort of role.

**Major Responsibilities**:

- Assist customers and Service Technicians with enquiries on a daily basis
- Understand varying customer needs and coordinate multiple priorities and deadlines within our successfully busy field service department
- Prepare and update work orders and timesheets in a timely manner
- Manage opening and closing service information
- Update customer and equipment database
- Processing of warranty claims
- Run meetings with management team about on going jobs
- Liaise with the OEMs on issues, service bulletins & warranty claim status including rejections
- Create purchase orders and complete warranty forms for manufacturers to register new machines for warranty
- Lead Communication to all branch and dealers regarding any warranty related announcements
- Other adhoc duties as required

**Role Requirements**:

- Good computer aptitude
- Min 5 years industry experience
- Experience in either Warranty or Service Advising essential
- Mechanical experience preferred
- Experience using ERA link or ERA Power (not essential)
- Good customer service
- Team player

**Desired Skills and Experience**:
**_Benefits:_**
- _An attractive remuneration package commensurate with your experience._
- _A commitment to your ongoing professional development._
- _Employee milestone, reward and recognition programs_
- Access to Private Health Corporate Discounts with HBF
- Employee Benefits Program

**_Why work with us:_**
- _Growing family owned and operated;_
- _Career advancement opportunities, locally & nationally;_
- _Great team with a friendly supportive culture;_
- _Employee assistance and wellbeing program for employees and for members of their household; and_

**_On Offer_**
- _Stable employment_
- _Competitive salary_
- _Ongoing training both internal and Factory_
- _Long term career opportunity_