Warranty Clerk

2 days ago

Perth, Western Australia Southwest Vehicle Group Full time $45,000 - $60,000 per year

We're looking for a detail focused individual to join our busy team as a Warranty Clerk. As a multi franchise dealership our brands include Nissan & Renault in Bunbury and Nissan, Ford, Hyundai & Mitsubishi at Narrogin. Primarily the role covers Warranty for the Narrogin site but may require you to help the Bunbury team. This role can be a remote/work from home or from either of our sites.

The person we seek must be reliable, self-motivated, having a good eye for detail. This role is part-time, with a minimum of 15 hours per week, fast paced. Your day will include problem solving, thinking on your feet, and developing relationships with other staff members & manufacturers.

Our dealerships are open Monday to Friday 8.00am - 5.00pm, some of the work needs be completed during this time, otherwise working hours are very flexible, suiting an energetic individual who enjoys keeping busy with excellent attention to detail.

Candidates must be available to work some hours during business hours (Monday to Friday 8.00am - 5.00pm) as required.

About you:

  • Previous experience as a warranty clerk or service advisor within the automotive industry (not essential but highly recommended)
  • Excellent written and verbal communication skills
  • You will thrive in a busy, high-volume environment
  • Have Effective time management and organisation skills
  • Sound computer experience with the ability to learn new systems
  • Must have a can-do approach where no task is too hard
  • Work well under pressure
  • Be able to Communicate effectively with fellow staff and work in a team
  • Knowledge of motor mechanics is advantageous
  • Must have Australian work rights

About the role:

  • Responsible for organizing, processing and reviewing warranty claims for all 5 manufacturers
  • Verifying and ensuring compliance with manufacturer requirements
  • Scheduling customer service orders, utilizing company software and achieving challenging time restraints
  • Carry out internal warranty audits
  • Co-ordination of manufacturer warranty parts return, with the help of the on-site team
  • Collating and translating vehicle symptoms to repair orders that can be clearly understood and diagnosed by technical staff

The successful applicant will be offered a competitive package with the potential opportunity to increase your income through high performance. Previous experience will be viewed favourably. Training can be provided to the right candidate.

We look forward to receiving your resume, and short cover letter.

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