Digital Content Manager

**Digital Content Manager** Our Content Managers play a central role in the management of our client's CMS requirements. They help implement content strategies and are involved in coordinating the development of content and publishing to the right pages and modules. They are problem solvers that know the CMS like the back of their hand and serve as the 'go-to' for both clients and the R/GA team for anything related to content. They work closely with our Production team to know what to expect, what to do next, and where they need to be at all times. Here's what you should know if you want to be a Digital Content Manager at R/GA: On any given day you might - Manage small and mid-sized content-driven tasks and projects - Manage content schedules that follow our client's content schedule - Review content for accuracy and applicability - Ensure compliance with brand and content guidelines and help ensure content guidelines are updated as required - Ensure the delivery of all content tasks and projects on time, mistake free, and of the highest quality - Collaborate with internal teams as required to determine best way to present information online - Contribute to the continual improvement of structure, usability and functionality of the platform as needed - Communicate progress, issues and resolutions to the client and internal team - Escalate issues in a timely manner to Producer and Client Services teams - Play a dual role of client advocate and R/GA team advocate - Collaborate with technical development and platform teams to plan work and to troubleshoot The ideal person: - Is flexible, pragmatic, detail oriented and remains calm in a fast-paced environment - Can relate, consider and empathise with others, especially when under pressure - Has a positive and collaborative problem-solving attitude - Has clear verbal and written communication skills, with an eye for spelling, grammar and punctuation - Has strong, autonomous task management and organisation skills - Has the ability to manage multiple tasks and balance priorities - Has a thorough understanding of the enterprise-level CMS platform and how to work with templates, pages and content modules - Has a basic understanding of HTML, CSS and web graphics types and standards - Has experience in the clear and unambiguous documentation of workflows (and a strong eye for where process gaps exist) - Is comfortable troubleshooting issues with the website or CMS, and escalating to appropriate team members You bring - Experience as a digital content manager, content author, content editor, or similar, in an enterprise-level CMS (Sitecore, AEM, Drupal, or similar) - Bachelor's degree in a relate field is preferred - Experience working with clients in the automotive industry gives you an advantage **Our Values** Our purpose is to create a more human future. We lead by our six values: - We're **kind humans**. We're not "resources", we're real people. We treat everyone with integrity and respect, and leave our egos in the elevator. - We're **outsiders**. We go where others won't to uncover hidden opportunity. We challenge tradition and ignore the status quo. We don't care what everyone else is doing, only what we're doing next. - We're* better together*. None of us are as good as all of us. Brilliant ideas can come from anywhere, but more often than not ours come from everyone. We thrive on our differences and actively collaborate across regions, time zones, and cultures. - We're **changemakers**. We choose to embrace change. We don't just react to today; we act on tomorrow. We want to change the world (and we're not afraid of changing ourselves in the process). - We're **radical optimists**. We're in love with the possibility, but never blind to the reality. We can tease out the potential in any problem, and once we find the silver lining, we'll get to work mining it. - We're* always learning*. We stay relentlessly curious, forever looking for new ways of doing things. We know there's no such thing as perfection, and that's fine, because the journey is just as important as the destination. **Diversity** We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.