Customer Care Intern

1 week ago

Liverpool, Australia Prysmian Group Full time

Job brief
- You will be responsible for developing long-term relationships with customers and overseeing the account management of your portfolio alongside the external sales team
- As a Customer Care Intern, you should work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience.
- You should have excellent communication skills and be customer service oriented.
- This role is a customer service role, administrative role and partly an analytical support role
- From time to time adhoc tasks outside of the specific responsibilities will be assigned

**Responsibilities**:

- Developing positive relationships and handling customers’ needs
- Generating new sales using existing and potential customer network
- Order processing
- Generating quotations - often complex, requiring attention to detail and efficiency
- Running and analysing back order reports
- Supporting the external sales team (BDM) with adhoc requests
- Manage a portfolio of accounts to achieve long-term success
- Act as a point of contact and handling customers’ individual needs
- Generate new business by mining your portfolio of customers along side your external sales team (BDM)
- Resolve conflicts and provide solutions to customers in a timely manner
- Report on the status of accounts and identify trends within your customers (eg trends in product sales, trends in stock levels, trends in pricing feedback)
- Monitor sales metrics (e.g. monthly sales results and annual forecasts)
- Suggest actions to improve sales performance and identify opportunities for growth

**Requirements**:

- Customer service experience is desirable
- Familiar with MS products like Word and Excel
- Willingness to quickly gain an intermediate skill level of Excel by self-directed research
- An ability to deliver quotes and answer enquiries from customers with a sense of urgency and accuracy
- A strong work ethic coupled with a high level of attention to detail
- A degree or partial completion with some units of maths or business is highly desirable (eg Science, Engineering, Commerce, Economics, etc)
- A strong desire to move up in the career ladder
- Enjoys solving problems and has an insatiable appetite for continuous learning and personal improvement

What we offer:

- This is an paid intern role and we offer a salary level of $55,000/year and the contract is 12months.
- Prysmian Group, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills and abilities, who will enhance the quality of service and contribute to the Group’s success. Prysmian Group is committed to the development of an organization that prioritizes talent, where people feel respected, appreciated and free to fully express their human potential. Prysmian Group strongly believes that diversity drives meritocracy and brings significant value at all levels of the organization, increases the possibility of capturing market opportunities and maximizing value for our customers and shareholders. Prysmian Group bases its decisions on principles of equality, with evaluations based on the type of position and with a focus on best practices so individuals succeed based on their efforts and skills and their alignment with applicable job requirements._

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