General Services Manager

2 days ago

North Lakes, Australia Arcare Aged Care Full time

**General Services Manager - Arcare Northlakes**
- Full Time permanent opportunity
- Rewarding leadership position, overseeing our non-clinical staff and day to day running of general services
- Minimum rate $39.85 per hour

As one of Australia’s leading aged care providers, we have over 50 residences in QLD, NSW, and VIC, with more on the way Our core focus is the relationship between residents, colleagues, and family members, with our residents and team at the heart of what we do.

Backed by a dedicated team of over 8500 employees, we strive to uphold our core values of Relationships, Uniqueness, Partnerships, and Flexibility, earning us a reputation that speaks for itself.

**Benefits**
- Above Award Rates
- Significant employee discounts for Apple, Samsung, Travel, Health Insurance, Gyms & much more
- Allowances: Uniform, meals, shift and public holidays
- Paid Training and Development days
- Reward & Recognition programs
- Employee Assistance Program

**About the Role**

This is an excellent opportunity to join a company that values its team members, offers a supportive working environment and has a genuine desire to develop its people.

The General Services Manager is a critical leadership position responsible for overseeing various non-clinical aspects including Catering, Cleaning, Laundry and Maintenance. The role contributes to the overall quality of life and well-being of the resident and supports the smooth operation of the Residence.

**Your key responsibilities will be**:

- Catering and Dining Services: Manage the Catering department via overseeing the provision of meals and dietary services to ensure that residents receive nutritious and balanced meals according to their dietary requirements and preferences.
- Environmental Management: Oversee a team of Cleaners and Laundry Attendants ensuring cleaning and laundry services are hygienic, clean and exceeding resident expectations.
- Maintenance Management: Oversee the Maintenance department ensuring requests are prioritized and repairs meet and exceed resident expectations.
- Service Providers Management: Manage external contractors ensuring legislative and contractual requirements are met.
- Extra Services Management: Ensure extra services meet Arcare’s offerings, resident and family expectations and contractual obligations.
- Budget and Resource Management: Developing and managing budgets for your remit, ensuring cost-effectiveness and resource allocation.
- Staff Management: Supervising and leading non-clinical staff, ensuring proper training, performance evaluation and staff development.

**Skills & Experience**
- Ability to manage and lead teams.
- Comprehensive understanding of the aged care industry, including regulations, compliance requirements, best practices, and emerging trends.
- Excellent verbal and written communication skills
- Strong problem-solving skills.
- Experience managing staff in Aged Care or a similar industry.

**Ready to Apply**

Our people and culture set us apart and our ongoing focus of working together as one team. If you think this role is the right fit for you, we invite you to apply. Please note that you must have Australian Working Rights and a NDIS Worker Screening Check (or be willing to obtain). Arcare values diversity within our workforce and is an equal opportunity employer

  • General Manager Motor Assessing

    1 hour ago

    North Lakes, Australia Auto & General Insurance Full time

    **About us** At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. **The role** As...

  • General Services Manager

    24 hours ago

    North Lakes, Queensland, Australia at Full time

    OverviewGeneral Services Manager - Arcare NorthlakesFull Time permanent opportunityRewarding leadership position, overseeing our non-clinical staff and day to day running of general servicesMinimum rate $39.85 per hourAs one of Australia's leading aged care providers, we have over 50 residences in QLD, NSW, and VIC, with more on the way Our core focus is the...

  • General Services Manager

    24 hours ago

    North Lakes, Queensland, Australia at Full time

    OverviewGeneral Services Manager - Arcare NorthlakesFull Time permanent opportunityRewarding leadership position, overseeing our non-clinical staff and day to day running of general servicesMinimum rate $39.85 per hourAs one of Australia's leading aged care providers, we have over 50 residences in QLD, NSW, and VIC, with more on the way Our core focus is the...

  • Team Leader Service

    2 weeks ago

    North Lakes, Australia Auto & General Insurance Full time

    **About us** At Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet products as well as Roadside Assistance. **Purpose of the Role** As our new Team...

  • Team Leader Service

    2 weeks ago

    North Lakes, Australia Auto & General Holdings Full time

    **Purpose of the Role** As our new Team Leader Service, you will be responsible for leading, developing and motivating a team of Service Consultants to meet business targets, and working alongside the wider Service team to build strong engagement and a quality customer experience. You will: - Celebrate success whilst promoting a culture of high...

  • Team Leader Customer Service

    18 hours ago

    North Lakes, Australia Auto & General Insurance Full time

    **The role** As our new Team Leader Customer Service, you will directly lead our Customer Service Officers to excellence in customer service and how they manage all aspects of claims fulfilment. Responsible for driving excellence in customer centricity, timeliness, professionalism, accuracy and embedding the required standards of service delivery throughout...

  • Team Leader Customer Service

    1 hour ago

    North Lakes, Australia Auto & General Insurance Full time

    **The role** To directly lead the State-based Customer Service Officers to excellence in customer service delivery and how they effectively manage and influence all aspects of claim fulfillment. Drive excellence in c ustomer centricity, timeliness, professionalism, accuracy, and embedding the required standards of service delivery throughout the state...

  • Customer Service Officer

    1 week ago

    North Lakes, Queensland, Australia Auto & General Insurance Full time $104,000 - $130,878 per year

    To deliver exceptional customer service and effectively and accurately apply key controls throughout the vehicle repair process, with a strong focus on adhering to General Insurance Code of Practice (GICOP) contact timeframes. This role is responsible for achieving optimal customer service performance, applying robust controls, and adhering to best practice...

  • Customer Service Officer

    6 days ago

    North Lakes, Queensland, Australia Auto & General Insurance Full time $104,000 - $130,878 per year

    This Role is based at North Lakes CentralTo deliver exceptional customer service and effectively and accurately apply key controls throughout the vehicle repair process, with a strong focus on adhering to General Insurance Code of Practice (GICOP) contact timeframes. This role is responsible for achieving optimal customer service performance, applying robust...

  • Customer Service Officer

    1 hour ago

    North Lakes, Australia Auto & General Holdings Full time

    **Purpose of the Role**: **Position Accountabilities** - Deliver excellent customer service and all associated system and administrative processes associated with the customer repair journeys, ensuring compliance with the GICOP - Ability to resolve level one customer complaints - To support cohesive IAC, Statewide and National initiatives, and workload...