Guest Service Agent

2 weeks ago

Ivanhoe, Australia Quest Ivanhoe Full time

**Guest Service Agent / Front Office Receptionist**

Quest Apartment Hotels is the largest and fastest growing serviced apartment brand in Australasia with a network of over 150 franchised properties across Australia, New Zealand and Fiji. With a 30 year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveller among Australia’s top 500 corporates, and is well positioned for further expansion in line with a JV partnership with global hotel group, The Ascott Limited.

Quest Ivanhoe, which has been recently refurbished, now has an exciting opportunity available for a Guest Service Agent to join its team on a full-time basis, working on both either a morning or evening shift, weekends and public holidays on a rotating roster, based on the needs of the business.

Quest Ivanhoe is a 58 room property located just 10km from Melbourne CBD, comprising of BRAND NEW studio, one and two bedroom apartments.

**The Role**

Involves all aspects of front office reception, including providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (eg check in, explaining hotel facilities and location, check out), and ensuring the smooth running of the reception desk.

Will demonstrate a passion for customer service and ensuring a positive experience for all guests, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with front office booking systems, a keen eye for detail, high standards of personal presentation, and a highly team orientated ethos.

Previous front office reception experience in a hospitality, travel or tourism environment would be highly regarded, as would other types of customer facing roles eg retail.

The successful applicant must be available to work shifts, weekends and public holidays, and have entitlements to work in Australia.

**The Opportunity**

The role presents a great opportunity to work with a positive, dynamic and close knit, friendly team under the banner of the highly successful and established Quest brand.

Terrific working conditions are on offer, including provision of a corporate uniform, staff, family and friends rates for leisure accommodation with Quest nationally.

**Applications**

To apply, please direct your cover letter and CV to Bianca Tachdjian, Franchisee.

Pay: $65,955.50 per year

Work Authorisation:

- Australia (required)

Work Location: In person

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