Process Analyst

By providing clear, usable and constantly improving processes to the enterprise, we ensure that consistency in delivery of products and services is maintained, customer experience expectations are met and team members are supported in their goals to help all Australians own their own home.

**About the role**

The purpose of the Process team is to be the trusted source of Business Process Management (BPM) expertise that supports Great Southern Banks strategy and goals. As a Process Analyst you support our customers and business partners in the provision of BPM SME knowledge, process analytics and discovery, procedure writing and process mapping.

Your analytics build and tell the story which enable transformation of process delivery using levels of process maps, member journeys, business rules and risk controls. You will assist in the delivery and ongoing consistency of BPM methodologies and tools which support our customers and process ownership awareness. You will provide process insights which elevate and improve our customer’s experience and embrace Great Southern Bank's purpose, brand and culture.

**A little bit about you**
- Proven experience in End-to-End Process Modelling and Analysis, Process Mapping to BPMN 2.0 standards and procedure writing,.
- Strong Background in and process review, gap analysis, improvement and optimisation.

Familiarity with concepts of Lean, Six Sigma and Agile and practical experience with these methodologies is favourable.
- Previous Experience in the Banking or broader Financial Services sector is preferable.
- Strong written and verbal communication skills including developing requirements, solution documentation, facilitating workshops, building relationships, and interacting with key stakeholders/partners within all levels of the organisation.
- Excellent fact and information gathering capabilities supporting problem solving skills with lateral thinking and the ability to effectively work on multiple activities at one time.
- Degree in Business Process Management or Business Process Analysis would be desirable.

**A little bit about us**

For over 75 years, we’ve been putting our customers first, and today we look after the financial needs of more than 380,000 Australians. We have recently changed our name from CUA to Great Southern Bank but we remain customer-owned and firmly focused on helping all Australians own their own homes.

We’re ambitious and as we continue to grow, we are investing significantly in technology, products, and people. We have a culture that's fun, approachable and supportive - allowing our team members to be their best every day, whether that's at work or at home.

**We want you to make an impact**

You can be part of a growing and innovative organization, with the ability to influence the people, culture and practices of Great Southern Bank to keep us at the top of our game. We have progressive people practices and you will help lead the delivery of these. We appreciate outside the box thinkers, people who challenge the status quo, and help us to be better, for you and for our customers
- At Great Southern Bank, we’re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day._