Process Analyst

4 days ago

City of Brisbane, Australia Great Southern Bank (Formerly CUA) Full time

Overview

As the Process Analyst based in the Brisbane Hub, you will support our customers and business partners in the provision of BPM SME knowledge, process analytics and discovery, procedure writing and process mapping.

You will provide process insights which elevate and improve our customer experience and embrace Great Southern Bank's purpose, brand and culture, while supporting and advising business team members and partners to ensure cohesive and successful outcomes.

Please note this is a Brisbane-based role.

You’ll make an impact by:

- Demonstrating project and business initiative process support and change management

- Demonstrating your analytical ability to enable transformation of process delivery using levels of process maps, member journeys, business rules and risk controls

- Assist in the delivery and ongoing consistency of BPM methodologies and tools which support our customers and process ownership awareness

Do things differently with us

To succeed in this role, you will have:

- Certification or experience in Agile and Lean methodologies – Essential

- 3+ years’ experience in procedure writing, process mapping to BPM standards and process analysis using methodologies like Agile and Lean concepts

- Strong written and verbal communication skills including developing requirements, solution documentation, facilitating workshops, building relationships and interacting with key stakeholders/partners within all levels of the organisation

- Excellent fact and information gathering capabilities supporting problem solving skills with lateral thinking and the ability to effectively work on multiple activities at one time

- 3+ years’ experience in the financial sector is preferable

- Degree in Business Process Management or Business Process Analysis or other relevant degrees – Preferable

Why Great Southern Bank?

Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:

- Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.

- Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.

- Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more

Imagine working for a bank that truly helps people. You can.

Questions? Please contact our Talent Acquisition team at careers@gsb.com.au

At Great Southern Bank, we are committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day.

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