Service Manager

**Job description**
**Service Manager - Residential Aged Care***:

- Aged Care Services | Healthcare/Medical, Nursing Aged Care, Aged Care
Closing date: 12/09/2025

When you join MercyCare, you join something bigger. A community of staff that make a difference at the heart of the community. As a leading Western Australian not-for-profit provider of aged care, family, community, early learning and disability services we support people throughout life’s journey. We invest in our people by building rewarding careers, offering training and development opportunities and a values-driven culture where our people can belong and thrive.

Now, we’re offering a rare opportunity to **lead with purpose** as the **Service Manager** at our Rockingham residential aged care home.

**About the Role**

This is your chance to **make a meaningful impact** not just manage a facility but **lead a home**. Reporting to the Senior Operations Manager, you will be responsible for ensuring exceptional care delivery in a 24/7 operational environment. You’ll guide and empower a committed team across clinical, operations, and business support functions to deliver high-quality, person-centred care where the wellbeing and happiness of residents always come first.

This is a role for someone who thrives in a dynamic environment, balancing **strategic thinking** with **day-to-day service excellence**.

**About You**

You’re not just looking for a job — you’re looking for **purpose**. You want to **go home each day knowing you’ve made a difference**, and you bring a deep commitment to service, compassion, and excellence.

You’ll bring a calm, steady leadership style, especially under pressure, along with the ability to inspire, coach, and grow teams. Your strong knowledge of change management and compliance within a regulated, 24/7 environment will support your success in the role. With a solution-focused mindset, you lead with both heart and head, balancing strategic insight with genuine care. Patience, resilience, and a keen attention to both detail and the broader picture round out your approach to leadership.

Your key experience ensuring success in this role will include:

- Tertiary qualifications in a relevant field (AHPRA registration highly regarded)
- Proven leadership in a complex operational setting
- Strong communication and stakeholder engagement skills
- Financial management experience and a track record of working within budgets
- Experience implementing regulatory changes in daily practice
- High-level report writing and business case development skills
- A valid National Police Clearance (within the last 6 months)

**About the benefits**

You'll become part of an inclusive, diverse, and welcoming Western Australian organisation passionately committed to making a meaningful impact in the local community. Our MercyCare Promise is focused on ensuring our people are connected and empowered to make a positive difference in the heart of our communities**.**
- Not for profit Salary Packaging options up to $18,000
- Childcare discounts for your own little ones if you have them
- Options to purchase additional leave for that important work life balance
- Career Pathways, Professional Development and Training
- Comprehensive Wellbeing Program including discounted health insurance and free flu vaccinations

**To Apply**

**_At MercyCare, every person matters._**
- With our 175-year legacy extending back to the Sisters of Mercy, today we stand proud to make a positive difference in our local communities. We live by our values - respect, integrity, compassion, justice, excellence, and courage._