Associate Director

Job Description:
Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list.

Pattern is the leader in global e-commerce and marketplace acceleration, headquartered in Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, and the Middle East. Hundreds of global brands — including Bosch, Nestlé, Stance, TUMI, and Panasonic — rely on the company’s e-commerce acceleration platform to grow their online sales on online marketplaces, other digital channels and via direct-to-consumer websites in more than 60 countries, all while managing fulfillment and logistics. With last year's revenue exceeding $1 Billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

As the Associate Director - Marketplace Services, you’ll oversee and optimise our entire Amazon managed service business. This role is ideal for a seasoned Amazon expert with deep knowledge of both Seller and Vendor Central, listing optimisation, promotional strategies, advertising, and team management. You'll lead initiatives to boost our partners Amazon sales and profitability, backed by a strong record of marketplace success.

This is a full-time role based in Melbourne, AU.

Frequently Asked Questions

What is a day in the life of an Associate Director of Marketplaces ?- Drive growth and profitability across Amazon accounts, ensuring compliance with Amazon policies.- Cultivate relationships with Amazon representatives to address issues swiftly and effectively.- Lead the strategic relationships with our brand partners.- Lead, mentor, and manage a team of Amazon specialists to meet business goals.- Conduct performance reviews and provide constructive feedback for team development.- Manage partner accounts, inventory, and fulfillment through advanced knowledge of the Amazon toolkit.- Oversee listing creation and optimisation strategies, ensuring high searchability and conversion.- Use data to enhance listing performance continuously.- Plan and execute promotional campaigns, monitoring and adjusting for maximum ROI.- Guide content creation for product detail pages (PDPs) and A+ content, ensuring alignment with brand standards. What will I need to be considered for this role?- Bachelor’s degree in Business, Marketing, or related field.- Minimum 5 years of experience in Amazon marketplace management with a proven track record.- Expertise in Amazon Seller and Vendor Central.- Strong leadership experience and team management skills.- Proficiency in listing optimisation, Amazon promotions, and content strategy.- Knowledge of merchandising, buying, and wholesale operations.- Excellent analytical skills for data-driven decision-making.- Exceptional communication and collaboration abilities.

What is my potential for career growth?

This role is a great way to contribute to Pattern's e-commerce offerings and lead a team of professionals. The Associate Director of Marketplaces position is a great lead-in to Director-level roles and beyond.

Sounds great What’s the company culture?

We are looking for individuals who are:
- Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.- Data Fanatics - A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.- Partner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.- Team of Doers - Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

How can I stand out as an applicant?- Be prepared to talk about professional accomplishments with specific data to quantify examples- Be ready to talk about how you can add value and be the best addition to the team- Focus on mentioning how you would be partner obsessed at