Account Executive, Mid-market

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

** What's the opportunity?**:
**As a Mid-Market Relationship Manager, you’ll be at the forefront of growth; turning momentum into mastery.** You’ll own a portfolio of fast-growing customers and help them unlock the full power of Intercom. We’re building a world-class sales organization; fast, ambitious, and unapologetically driven.

At Intercom, we do sales differently. We don’t just pitch; we partner. We’re asking our customers to make Intercom the heartbeat of their business, and that starts with salespeople who can think bigger, move faster, and win with integrity.

We invest deeply in every Relationship Manager’s growth. Development isn’t a slogan here, it’s baked into how we promote, learn, and lead. In a high-velocity environment where ownership, creativity, and ambition are rewarded, you’ll find room to stretch, influence, and make your mark.

** What will I be doing?**:

- **Own and grow a portfolio** of Intercom’s mid market customers; driving measurable **revenue expansion, retention, and long-term loyalty.**
- **Engage with executives and operators** to uncover pain points, position **AI-driven solutions**, and tie Intercom’s platform directly to business impact.
- **Design and execute territory strategies** that go beyond maintenance; targeting **upsell, cross-sell, and multi-business unit expansion** with clear, data-backed plans.
- **Partner cross-functionally** with Marketing, Product, and Customer Success; translating real customer needs into **product innovation and GTM alignment.**
- **Analyze and communicate performance metrics** that show the story behind growth; retention, adoption, and platform expansion.
- **Invest in team excellence**through mentoring peers, sharing winning plays, and raising the overall bar for execution and ambition.

**What skills do I need?**:

- **5+ years** in a quota-carrying role managing a large book of business (85+ accounts) focused on **retention, renewals, and expansion**.
- **3+ years** selling **SaaS solutions**, ideally in complex, high-velocity environments.
- **Proven success** navigating **procurement processes** and influencing enterprise-level decision-makers.
- **A** **track record of consistent overachievement;**exceeding quota, driving revenue growth and complex renewals.

**Bonus skills & attributes**:

- **Sharp communication skills**; written and verbal, tailored to senior stakeholders and technical teams alike.
- **Strong commercial instincts** paired with the ability to thrive in a fast-moving, evolving organization.
- **High intellectual curiosity** and a **growth mindset**
- **A** **trusted advisor mentality**; skilled at building long-term partnerships across multiple levels in complex organizations.
- **Demonstrated leadership**, influencing not only within your team but across functions to drive alignment and results.

**Benefits**:
We are a well-treated bunch, with awesome benefits If there’s something important to you that’s not on this list, talk to us
- Competitive salary and equity in a fast-growing start-up
- Catered lunch every weekday, plus a fully stocked kitchen
- Regular compensation reviews - we reward great work
- Flexible paid time off policy
- Healthcare stipend towards private health insurance for you and your partner/spouse
- MacBooks are our standard, but we also offer Windows for certain roles when needed

**Policies**

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.