Business Operations Associate

**Who are we?**

Lyka is an Australian founded pet wellness company that's shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.

As humans, we've experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world's most sustainable pet wellness company, we're putting pets and our planet first - one bowl at a time.

Today, we are proud to share we've served 50 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.

Currently, we have a team of 250+ pet-obsessed people and we're continuing to grow (yes, looking at you). These carefully selected people are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet's wellbeing.

To date, we have raised over $60M in funding from venture capital investors and pet industry insiders, who believe in our mission and ability to drive change in a stagnant industry, providing nutrition that nourishes puppers from the inside out.

Are you ready to shake things up and give pets the life they deserve? Come join our pack

**Our Mission**

The time we share with our pets is being cut short. Despite medical advancements, they're getting sicker earlier. They're dying prematurely. The industry has it backwards - prioritising treating symptoms instead of addressing the root cause. That's where we come in.

At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal.

We don't stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it's not just about living longer, but living well too.

Our mission is to increase the lifespan of dogs and cats.

**What you'll do**
- Drive process improvement by identify system inefficiencies and gaps, develop remediation plans, and implement solutions to enhance scalability. Document and standardise procedures while ensuring smooth operations with continuous tool optimisations.
- Manage impactful projects, from new tool rollouts to process enhancements. Use change management strategies to ensure successful adoption and long-term effectiveness across teams.
- Act as the communication hub between teams, aligning priorities and ensuring seamless collaboration. Balance multiple stakeholder requests while delivering impactful change management initiatives, including training programs.
- Harness data analysis to uncover actionable insights that guide decision-making and drive business growth.
- Tackle ad-hoc operational challenges and contribute to achieving the company’s strategic goals by being a proactive problem-solver.
- Champion and own internal tools, driving innovation and improvements that support operational excellence and prepare the business for growth.

**Requirements**:

- 2-5 years experience in operations, project management, or related fields. Bonus points for backgrounds in consulting, professional services, or startups.
- Exceptional project management and organisational skills, with the ability to juggle priorities and meet deadlines.
- Self-starter with a solution-oriented mindset and a drive to take initiative.
- Strong analytical skills to gather, interpret, and present data effectively. Experience with BI tools or data visualisation? Even better
- Comfortable navigating systems and eager to explore new tools to drive efficiency.
- Clear and effective in verbal and written communication, capable of collaborating with diverse stakeholders.
- A keen eye for detail, a passion for learning, and the ability to thrive in a fast-paced environment while exercising sound judgment.

**Benefits**
- Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product
- Growth and Development - Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expand. We provide an annual L&D budget for you to continue your personal development.
- Work for a sustainability-focused company - we care about the health of our dogs and our planet. We’re proud to be Australia’s only carbon-negative and plastic-negative pet wellne