Technical Content Officer

**Technical Content Officer**
- Permanent full-time opportunity - 76 hours per fortnight
- Hybrid working flexibility, WFH and the office
- Richmond Rd Office location, Parking Provided

**The opportunity**

RDNS Silverchain is actively seeking a
**Technical Content Officer** to join the Health Care team on a permanent full-time basis. This role will play a key part in supporting the service delivery team in the provision of high quality, internal client focused process document support. Working closely with Managers and Service Delivery teams, the Technical Content Officer will provide proactive analytical and operational support and strategies to maximise efficiency and ensure the goals and ambition of RNDS Silverchain are met.

This is a hybrid working opportunity, with some flexibility to work from home and in the office. Our office is based at Richmond with convenient parking available for staff.

**Key responsibilities**
- Provide high-quality documentation that meets applicable standards and is appropriate for all intended audiences.
- Learn complex concepts and communicate/write easy to understand user interact text, online help and developer guides.
- Analyse existing and potential content, focusing on rescue and single sourcing opportunities.
- Review and act as an editor to ensure consistency in existing documentation to operational needs

**About you**
- Demonstrated experience in the technical writing resulting in tangible success and change to practice.
- An understanding of aged, community and health care.
- A demonstrated understanding of writing and editing tools/methodology.
- Demonstrated experience in administrative / business support, with a strong focus on internal customer service and experience.
- Lateral thinker with patience, a commonsense approach and strong problem-solving skills.
- Proactive and engaged mindset with a focus on improvement and enhancing service delivery.
- Well-developed computer literacy across a range of programs and platforms.
- Demonstrated experience in the coordination of resources to ensure effective and efficient utilisation.
- Well-developed communication (written, verbal and listening) and interpersonal skills.
- Relevant Tertiary qualifications - business administration or other relevant discipline is desirable.

**Benefits**
- Competitive annual salary + super + the ability to salary package up to **$18,550**.
- Comprehensive health and wellbeing resources and support (including 3 annual mental health service sessions for you and your family).
- Discounted private health insurance with Medibank, nib and HBF.
- Paid parental leave of 12 weeks.
- Leave loading payment on top of your annual leave.
- Subsidised gym membership with participating gym partners.

**Based on Silverchain Group Policy, you will be required to provide evidence of your COVID-19 vaccinations, including booster requirements, or evidence of a medical exemption, to be considered for employment with Silverchain.**

**About Silverchain Group**

At Silverchain Group, we are proud members of the Diversity Council of Australia, and our greatest strength is our people. Driven by our values of integrity, respect, trust and compassion, we aspire to create a better home care system for all Australians. With a proud history of more than 125 years, Silverchain Group is an employer of choice and the leading provider of high-quality health and aged care in the homes and across Australia.

Join our team of more than 4,450 staff, caring for more than 105,000 clients across Australia. We’ll provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.

We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date.