Customer Service Officer

2 weeks ago

Welshpool, Australia Bullivants Full time

Join an iconic Wesfarmers business, Australian leaders in industrial supplies
- Be part of our team in a permanent full-time role located conveniently in Welshpool
- Operating Monday to Friday - No weekend work and free parking onsite

**OUR STORY**

Bullivants is a part of the Wesfarmers group of companies and operates as a separate business under the Industrial Specialists Division. The support provided by the group strengthens Bullivants ability to provide industry leading service and solutions to our customers.

Our nation-wide capabilities include rigging, lifting, testing, recovery, restraint, inspection, and height safety. Our people, products, services, facilities, and systems are uniquely focused on providing expert safety and load management solutions for our customers. We have built our business by working with our customers and developing our range of products and services around their requirements.

**YOUR OPPORTUNITY**

Due to an internal promotion we are on looking for our next **Customer Service superstar **to support our Customer First philosophy. This role is critical within our broader Customer Service Excellence Team.

Whilst you will be focusing on delivering exceptional service to our customers and the market, this role will see you responding to sales queries, quoting customers, processing orders, liaising with other branches and internal departments to source products and occasional counter sales requirements to meet internal and external customers. No day will ever be the same

Your key responsibilities include, but not limited to:

- Build engaging relationships with our customers and internal stakeholders on a day to day basis
- Process customer orders, quoting, and manage the end-to-end customer interaction
- Providing product-based information and cross-selling products where required
- Ensure customer requests are actioned in a timely manner within allocated timeframes

You will be well supported with a team of technical and sales experts.

To be successful, you will have:

- Sales and customer service experience and the ability to work unsupervised in a small team
- Excellent oral and written communication with a proactive approach
- Comprehensive computer experience specifically Microsoft Suite (Excel and Word a must)
- Strong time management skills with a solutions focused approach to problem solving
- Be safety minded and promote all things safety within our branch
- Attention to detail and focus on completion of allocated tasks
- Experience with industrial products such as lifting and rigging, trade products is preferred but not essential

**CULTURE & BENEFITS**

A career with Bullivants will offer you rewarding experiences and opportunities for growth and development. We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections.

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Competitive salaries and incentives
- A range of diversity and well-being initiatives
- Ability to purchase up to 4 weeks additional annual leave
- Team events, celebrations, and development opportunities
- Team member discounts on Wesfarmers products
- Discounted offers from over 300 corporate partners
- Onsite parking and novated leasing options
- Generous Wesfarmers annual share plans
- Attractive parental leave policy and more

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