Trainee Authorised Officer

**Location**: Melbourne, VIC, AU

**Company**:metrotrain

Metro is a
**multi-award winning organisation**, and we pride ourselves on our team of
**honest**, high performing professionals who are talented, inclusive and
**safety** focused and who are at the core of our success. You will be joining an organisation that is known as a global leader in its field but also prides itself on being dynamic, embracing new technologies and focused on customer service. Our aim is to promote work/life balance, allow team members to bring their best to work and to truly be focused on a common goal which is to provide a world-class railway service.

**Metro’s**
**Operations & Passenger Delivery** team is committed to keeping Melbourne moving by delivering exceptional passenger experiences through, on time, reliable, safe and efficient services.

Our passenger experience team are responsible for ensuring passengers can travel on the Metropolitan rail network in a safe and timely manner. With almost 2000 staff employed across 220 stations, five depots and an Info-Central hub, our team are committed to providing a dynamic and customer-focused experience.
- Full time position with excellent remuneration and career development
- Job security and career stability in a secure industry
- Receive a free Myki Pass that allows free Public Transport in Victoria
- Access a wide range of corporate discounts, including gym offers.

**About the Role**

The Trainee Authorised Officer plays a pivotal role in achieving Metro’s passenger experience objectives by providing superior customer service. Reporting to the Team Leader, you will find yourself working alongside a supportive crew of up to 4 other Authorised Officers on a day-to-day basis.

**Role duties and responsibilities include**:

- Providing a customer focused approach with the travelling public on the transport network
- Patrol the public transport network and report (where appropriate), breaches of the Public Transport (Compliance & Miscellaneous) Act and regulations. These include, but is not limited to ticketing and behavioural offending
- Assist customers with communication difficulties, whilst respectfully, assisting the elderly and people with a disability
- Provide a visual uniformed presence on various transport premises including ticketing barriers to enhance service delivery and security
- Working across the varied forms of public transport across Metropolitan and Suburban Melbourne, and occasionally rural Victoria

**Hours of work**:
You must be available to work shift work, on a seven-day rotating roster which is on a full-time basis. This will include weekends and night shifts to support our 24/7 service delivery. In return we’ll provide you with excellent conditions, training and support in an industry with endless opportunities.

Please note that due to the nature of the work there are late and early shifts that commence outside of public transport hours.

**About You**

As someone who genuinely cares about the people you interact with, you pride yourself on having exceptional customer services skills as well as a safety-conscious attitude. Keeping everyone safe is the primary objective.

You are highly adaptable and relate well to people from many different walks of life, with a natural problem-solving ability to communicate effectively in all types of situations.

There’s so much more to being an Authorised Officer. From helping passengers with their travel information and assisting those who may need assistance with mobility or communication difficulties, to ultimately making the passenger journey a safer one. You’ll be a critical part of helping improve the public transport experience for Melbournians and its visitors. That’s quite the impact

**Who are we and what's in it for you?**

Metro is a
**multi award winning organisation**, and we pride ourselves on our team of
**honest**, high performing professionals who are talented, inclusive and
**safety** focused and who are at the core of our success.

You will be joining an organisation that is known as a global leader in its field but also prides itself on being dynamic, embracing new technologies and focused on customer service. Our aim is to promote work/life balance, allow team members to bring their best to work and to truly be focused on a common goal which is to provide a world-class railway service.

We offer a range of great benefits, including 5 weeks of annual leave, professional development & health and wellbeing initiatives. Beyond this, here’s why our people say they choose Metro:

- All Metro employees receive a free** **Myki Pass that allows **free Public Transport **in Victoria
- You can have a significant impact on enhancing the passenger experience for all travellers - happy employees, happy customers
- Working with a supportive, down to earth team of individuals from varying backgrounds, cultures, and experiences
- Access to a wide range of corporate discounts
- Great commun