Assistant Director Facilities Management

Executive Level 1
- Canberra, ACT
- $125,220 - $138,394

**About the Department of Employment and Workplace Relations**
We are committed to empowering futures, ensuring rights and enriching lives. We support people to have safe, secure and well-paid work with the skills for a sustainable future as we ourselves strive to be a model employer.

We provide the framework for fair and productive relationships between employers and employees. We also oversee skills development and training initiatives to support those entering the workforce or re-training to take advantage of emerging employment opportunities.

With us, your work directly contributes to shaping the employment landscape. Whether you are engaging in policy development, program implementation, or direct support services, your efforts will have a tangible impact on job seekers, employees and the economy by giving them a framework to build a future anchored and realised through employment.

It is our ambition to do things differently, to create the ‘department of great jobs’- where our people reflect our purpose.

**The Role**
The Property Operations Team in the IT Workplace, Environment and Customer Support Branch, Technology and Services Division, undertakes a range of property management services for the Department of Employment and Workplace Relations and the Department of Education. We are a friendly, committed team that works hard, and acknowledges our success.
The team works on the basis that we support DEWR and Education staff to have a better day at work from any of our locations, which in turn supports the outcomes of both departments.
- We are part of the Corporate and Enabling Group at DEWR, and work with the following pillars:

- We do the basics brilliantly
- We provide expert advice and support
- We engage effectively with each other and our stakeholders
- We consider the bigger picture, connect the dots and focus on priorities

The Assistant Director, Facilities Management models effective collaboration with a team of high-performing property and facilities officers, encouraging good communication, a ‘how can we help’ approach, and a commitment to engaging with stakeholders to provide professional property and facilities solutions on a variety of issues. It is a key role in the efficient and effective management of DEWR’s large, geographically dispersed property portfolio and includes but is not limited to:

- Management of a small facilities management team, including being able to surge to different priorities across the Property Operations team as required
- Ensuring work orders are completed correctly and in a timely manner
- Forming effective working relationships with our many and varied stakeholders, internal and external to the department.
- Day to day collaboration with and management of the department’s Property Services Provider
- Provision of updates and reports on various aspects of the team’s work
- Other property-related services as required

The team works closely with internal staff and external contractors to fulfil the legislative requirements of managing Commonwealth tenancies, including our contracted Property Service Provider through the Property Services Coordinated Procurement Arrangements. In the first half of 2025 we are also working through transition of Property Services Providers.

**Duties and Responsibilities**
Responsibilities of the Assistant Director, Facilities Management include but are not limited to:

- Leading, managing and mentoring a small customer focused team providing facilities management services across multiple locations
- Understanding landlord and tenant responsibilities in relation to facilities management
- Using technical facilities management experience to ensure any issues are escalated to correct areas of responsibility, and cognisant of key considerations such as defect liability or warranty periods
- Working with our Property Services Provider (PSP) to ensure regular maintenance is in place across site for critical services and/or assets
- Validating monthly facilities management invoicing from our PSP and assessing works undertaken by or escalating issues with our PSP to ensure key performance indicators and service level agreements are met
- Reporting on facilities management job statistics
- Contributing to regular meetings such as accommodation and facilities management or WHS committee meetings
- Contributing to the effective transition of PSPs by 30 June 2025

**How to Apply**
Applicants are required to provide a summary (no more than 500 words) that outlines skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.

The APS work level standards accommodate the diversity of roles across the APS and are structured to clearly differentiate between