Rental Service Agent

**THE ROLE**

We’re looking for travel enthusiasts with a passion for guest service for our depot in **Banyo - Brisbane**. You’ll be the face of our company, reporting directly to the Branch’s Operations Supervisor, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to guarantee smooth operation of the depot.

**WHAT WILL YOU WORK ON?**
- Handling incoming reservations, welcoming guests and taking care of check-ins and check-outs;
- Preparing and cleaning our campervans;
- Maintaining our campervans in top condition and monitor maintenance and repairing needs;
- Registering guests, monitoring stock and processing payments;
- Handling complaints and troubleshooting emergencies.

**WHO ARE WE LOOKING FOR?**
- You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable;
- You’re fluent in English (mandatory) and local language (if applicable);
- You’re eligible to work in Australia, have a valid driver's licence and feel confident enough to drive a campervan (mandatory);
- You’re available to work on weekends and public holidays;
- You’re a responsible person who takes their work seriously and can be relied upon;
- You’re well-organised and you’re good at solving problems.

**THE INDIE COMMITMENT**
- Being part of a young, fast-growing and innovative company where you make a difference;
- Career development opportunities in Field Operations around the US and Europe, or transitioning to an HQ role in Lisbon or Los Angeles;
- Continuous training and coaching to develop the skills that matter to you;
- Schedules fixed in advance, with weekends and holidays being rotated between team members;
- Compensation package that includes Performance and Referral Bonuses;
- Free Road Trips, so you can experience Indie firsthand trips around the US and Europe.
- **Are you ready to Go Indie?**_

**Job Types**: Full-time, Fixed term
Contract length: 12 months

Pay: $26.45 - $27.00 per hour

Expected hours: 40 per week

**Benefits**:

- Employee discount
- Referral program

Schedule:

- 8 hour shift
- Day shift
- Public holidays
- Weekend availability

Supplementary Pay:

- Annual bonus
- Bonus
- Performance bonus

Licence/Certification:

- Driver Licence (required)

Work Authorisation:

- Australia (required)

Work Location: In person