Technical Support Agent

4 days ago

Southport, Australia Resly Full time

**Queensland / Southport**

Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

Resly prioritises delivering an amazing customer experience and this is the first step in the process.
‍
We fully support hybrid working, this role is predominately based in our beautiful Southport office with the option to work a few days from home.

**Who we are looking for**
- You have excellent communication, problem solving and analytical skills
- You place customer experience at the top of your mission
- Clearly communicate with customers and key stakeholders
- You have some knowledge of management rights and trust accounting
- You thrive on day-to-day interactions with users, problem solving and bringing their feedback constructively into the company
- You constantly demonstrate creativity and are always coming up with new ideas
- Knowledge with Zendesk is a bonus.

**What you'll do**
- Become a Resly product expert
- Develop a deep understanding of customers' business and operational objectives
- Creating a sense of wow in every customer interaction
- Educate customers on Resly's capabilities and best practices to simplify adoption and align expectations

**Job Types**: Permanent, Part-time

**Salary**: $50,000.00 - $60,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance
- Referral program
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Annual bonus
- Performance bonus

Application Question(s):

- Do you have any experience in Management Rights, Realestate, Hotels or Resorts?

**Experience**:

- Inbound call handling: 1 year (preferred)

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